Real Estate Account Manager

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Job description

Real Estate Account Manager

Job ID

38059

Posted

03-Nov-2021

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Project Management, Sales & Leasing, Sales/Brokerage

Location(s)

Boston - Massachusetts - United States of America, Indianapolis - Indiana - United States of America, Tampa - Florida - United States of America

JOB SUMMARY

CBRE is the world's largest commercial real estate services firm and the #122 company on the Fortune 500. We're looking for an Account Manager to join the Occupier Services Team. This position can be based in the metro markets of Indianapolis, IN, Boston, MA and Tampa, FL. The Account Manager is responsible for the relationships of several client accounts. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Manages multiple clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for projects.
* Responsible for the management of sales, and relationships with particular clients.
* Interacts with the client to ensure proper services and enhancements are being carried out.
* Identifies new sales opportunities or opportunities for improvements within existing accounts.
* Manages expectations of client and project team regarding scope of work and responsibilities.
* Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
* Manages and solves conflicts with clients.
* Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
* Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

* Bachelor's degree in business, finance, real estate, or related field.
* 5+ years of related work experience. Knowledge of commercial real estate project management, site selection, asset management, transactions, financial management, leasing and client relationship management, preferred.

COMMUNICATION SKILLS

* Excellent written, verbal and presentation ability.
* Strong organizational and analytical skills.
* Exceptional client relationship management skills, responsive and able to provide efficient, timely, reliable and courteous service to clients.

FINANCIAL AND OTHER SKILLS

* Requires advanced analytical and quantitative skills. Must be able to calculate intermediate figures such as percentages.
* Ability to comprehend, analyze, and interpret complex documents. Strong problem-solving skills with the capacity to generate creative solutions.
* Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
* Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.