Customer Service Representative

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Job description

Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Responsibilities

Answer phones and receive requests for service, quotes and installation.
Confirm with customer scheduling of work.
Track progress, check work status of field technicians to ensure the timely servicing of customer orders.
Opens and update work orders.
Analyze customer problems and communicate their needs to technicians and supervisors.
Assists in timecard entries, reviewing, closing and invoicing work orders.
Maintains customer files.
Passes on lead for work to other departments.
Communicates with the credit department to ensure financial needs are met.
Maintain a professional and proper personal appearance at all times adhering to company policy.
Flexible to work after hours when needed to meet customer needs.
Performs related duties as assigned.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.

QualificationsHigh school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.