Clinical Business Analyst - Hybrid

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Job description

The Clinical Business Analyst I works with users to provide software support services. S/he will also work with users to understand clinical and business workflows, document functional requirements, execute test scripts and user acceptance testing.

Position Summary

Under direction of the Newton Wellesley Ambulatory IS Manager, the person in this role will focus on the Epic Clinical Applications of Ambulatory and Cadence to support the outpatient clinics associated with Newton Wellesley Hospital, Newton Wellesley Medical Group, and Newton Wellesley affiliate practices. This role consists of remote supports of trouble tickets, telephone support, remote sessions, along with at-the-elbow support in offices and patient care areas. The individual in this role will:

Primarily function in a support-based role working with end-users through normal business hours, and will participate in an overnight, weekend, and holiday on-call rotation.

S/he must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff

S/he will create and maintain training and communication materials as it relates to Epic Ambulatory and Epic Cadence application changes to assist end users

Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies

Conduct formal presentations and prepare presentation for project level work

Complete work assignments in accordance with established timelines

Position Summary

Under direction of the Newton Wellesley Ambulatory IS Manager, the person in this role will focus on the Epic Clinical Applications of Ambulatory and Cadence to support the outpatient clinics associated with Newton Wellesley Hospital, Newton Wellesley Medical Group, and Newton Wellesley affiliate practices. This role consists of remote supports of trouble tickets, telephone support, remote sessions, along with at-the-elbow support in offices and patient care areas. The individual in this role will:

Primarily function in a support-based role working with end-users through normal business hours, and will participate in an overnight, weekend, and holiday on-call rotation.

S/he must be able to create and maintain healthy working relationships with the end users, leadership, and satellite staff

S/he will create and maintain training and communication materials as it relates to Epic Ambulatory and Epic Cadence application changes to assist end users

Plan, manage, and over-see projects utilizing recognized project management techniques and methodologies

Conduct formal presentations and prepare presentation for project level work

Complete work assignments in accordance with established timelines

Principal Duties and Responsibilities:

• Support and educate users of on the use of clinical and complementary applications. Prepare end-user training materials.
• Identify and resolve issues, escalating as needed for timely resolution.
• Provide high quality service to users, according to defined service level agreements.
• Create and run reports as needed using tools such as Epic Reporting Workbench.
• Document and analyze business processes and workflows to help drive business process improvements and ensure accuate system configuration.
• Produces specification documents with guidance from senior staff.
• Assist with developing and executing user acceptance testing plans including creation of test cases.
• Communicate status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.
• Participate in team meetings to discuss team and project activities, issues, changes, and communications.
• Assist in identifying and recommending best practices for business analysis, training and end user support functions.
• Use recognized project management tools and methodologies
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned.

Qualifications
• Bachelor's Degree in Business, Information Technology, Healthcare or a related field required
• Three or more years of healthcare information technology experience with knowledge of clinical systems
• Epic Certification desired or must obtain Epic training as outlined by program requirement
• A combination of education and experience may be substituted for requirements

Skills/Abilities/Competencies:

• Experience providing training and support to end users, preferably in a healthcare setting
• Strong analytic and problem-solving skills
• Ability to learn and understand clinical workflows
• Ability to effectively translate business requirements to functional requirements
• Possess strong interpersonal skills to effectively communicate with technical and non-technical staff
• Requires minimal direction from leadership and possesses the ability to learn quickly
• Ability to effectively conduct small meetings, both formal and informal
• Strong written and verbal communication skills including facilitation and presentation
• Knowledge of Microsoft Office365 and other popular office productivity solutions

Working Conditions

This position is hybrid in nature with some work being done remotely and some on-site support needed each week.

This position is primarily standard office hours. Evening and Weekends are needed to support project go-lives, upgrades, and new practice implementations, as well as on-call rotation. Standard office environment with local travel to Mass General Brigham sites.
• On-call coverage expected as business needs dictate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.