Sr. Manager, Services Delivery - Incident Exec Support

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Job description

Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Service Deliv-Inc and Escalatn ()

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// .

Primary Purpose

Manage day-to-day delivery of IT services in a manner that meets or exceeds established service levels. Excel in a time constrained demanding environment by providing IT solutions guidance to the business. Work closely with Global IT Teams and Ahold Delhaize Executives and Administrative Assistants. Develop and deliver a plan for a specific area of responsibility by leading others.

Duties & Responsibilities

• Equip others to handle day-to-day tasks effectively on their own in high pressure situations
• Direct a team that provides Executive IT support to Ahold Delhaize leaders in the US
• Lead a team that provides end user access provisioning escalations
• Work in partnership with Global IT on IAM, ISIM, and other Security changes that will have impact on users in the US
• Collaborate with EU and lead efforts in US for Video Rooms in the US (MTR)
• Apply comprehensive knowledge and/or skills to independently engage in strategic planning with senior leaders

Qualifications

• Bachelor's Degree in IT related field or equivalent experience
• 8+ years in a service delivery role; preferably in an outsourced model
• ITIL Certified
• Executive presence and business maturity
• Anticipate and resolve conflict within the team
• ESM software
• Provide outstanding IT service to our business partners
• Build partnerships and work collaboratively with others to meet shared objectives

Preferred Qualifications

• Master's degree a plus
• Retail Technology Experience

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Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at >

Job Requisition: 220113_external_USA-MA-Quincy - provided by Dice