Senior Business Analyst

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Job description

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Reporting to the New Business Manager of MGPO Business Intelligence, the Senior Business Analyst will be responsible for analyzing, understanding, and documenting business and technical requirements throughout the organization to identify opportunities for improvement and/or cost reduction as well as to ensure efficiency and compliance. He/she will collaborate/partner with various stakeholders to ensure all the projects be implemented on time and within scope.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Plans, conducts, and directs the analysis of business problems to be solved

Partner with stakeholders to listen, understand and document their needs

Develop supporting analytical data requirements, identifying source data and metric calculations and interaction needs

Creates specifications for reporting and analytics that meet business requirements and coordinates unit, regression, and acceptance testing

Provide consistency in documentation approach, using accepted methodologies and templates

Develop workflows, prototypes, and guidelines that meet business needs

May lead cross-functional linked teams to address business or systems issues and to execute against application roadmaps and contribute new and unique ideas to the design of rich content

Coordinate project queues and provide support to Business Intelligence team Managers on matters pertaining to resource management and operational analysis. Delegate work through Adobe Workfront

Be the admin for our Project Management tool called Adobe Workfront (will train)

Assures accuracy and integrity of specialized and complex data and analysis

Responds promptly and effectively to customers and colleagues, clarifying requests and providing guidance and suggestions to assure that the resultant information appropriately addresses the issue under investigation

Fosters a culture of continuous improvement by promoting the concepts and principles of Lean and Six Sigma

Leads process improvement efforts within the Business Intelligence department and across the MGPO Finance Division, MGH and PHS as needed

Responsible for triaging incoming requests and issues and provide documentation and requirements to our developers to better help them focus on development

Lead, Plan, and direct complex testing efforts

QUALIFICATIONS

BA/BS Degree required in a related field such as Business Administration or Information Systems.

4-6 Years of experience required as a business analyst or within a similar role in a healthcare setting.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

Supports and demonstrates the values of the Massachusetts General Hospital and Massachusetts General Physician's Organization by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive open minded can do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options gains support and achieves positive outcomes

Strong Project Management Skills

Strong Analytic Skills

Excellent written and verbal communication skills

Strong facilitation and presentation skills

Healthcare Experience preferred

Experience with Business Intelligence tools such as IBM Cognos or Tableau

Proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook, etc)

EPIC (or similar) system experience preferred

Experience using Erwin Diagram (or similar data modeling tools)

Knowledge of SQL server to create complex queries to analyze data

Process Improvement expertise using principles of Lean or Six Sigma

Agile Development Environment Experience preferre

Ability to manage multiple tasks and issues simultaneously

Extensive computer expertise and capability, including spreadsheet, data base, and business intelligence software

Highly self-motivated/disciplined, performs role with minimal supervision, notice or direction to identify and resolve problems and complete work. Demonstrated ability to work independently while managing multiple projects and priorities

Demonstrated effectiveness in working in complex and dynamic environments

Must be capable of operating at both the strategic and the tactical level to facilitate successful communication with all levels of clinical and administrative staff Strong analytical and problem solving skills

Ability to interact with people from all organizational levels and builds consensus through negotiation and diplomacy.

Ability to understand the work environment and competing priorities in conjunction with developing/meeting project goals.

Ability to assess risk of business initiative.

Ability to plan and manage a project, its dependencies, resources and timeline and to prioritize appropriately.

WORKING CONDITIONS:

The MGPO Business Intelligence department is located at the Assembly Row in Somerville, MA and/or remote (virtual) based on the needs of the department.

The work environment is very busy and dynamic

Staff is very collaborative and work together to solve issues with particular practice issues

SUPERVISORY RESPONSIBILITY:

N/A

FISCAL RESPONSIBILITY: Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.