Administrative Assistant - Senior Care Options and ONE Care Programs

This position is located in Springfield, MA and NOT remote.

Join our team and enjoy a diverse set of responsibilities. Training opportunities provided along with an excellent benefits package!

Bilingual rate is 6% higher than non-bilingual rate.

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  Accurately process, maintain and archive departmental and member records via computerized means in accordance with program/system requirement
• Maintain up-to-date records of member demographics and insurance identification numbers in the database system
  
• Contact vendors/providers to notify them of members' disenrollment and notify the case managers by the 5th of the month.
  
• Assign the "Not-At-Home" Home Delivered Meal notices to the appropriate case manager and Supervisor.
• Research new members in the database systems for current services and keep track in a spreadsheet.
• Notify other sister agencies of members who are transfers in or transfers out based on Primary Care Practice (PCP) or Primary Care Location (PCL).
• Assign new members to the case manager Internal Care Team Panel in the database system by the 5th of every month.
• Entering relevant service data/service authorizations in database for Senior Care Options and One Care Members in the appropriate relevant databases as directed.
• Produce and maintain statistical/tracking data, and other specifications as directed.
  
• Use table formatting in word processing and spreadsheet applications as needed.
  
• Participate in computer troubleshooting/operations sessions with GSSSI staff as requested and work with Fiscal to ensure information needed for correct billing is accurate.
• Work both independently and interdependently as part of a team

Education and Experience

• High School Diploma
• Two years general office experience