Please scroll down, To apply

IT Support/POS Support

hiring now

Planet Technology

2021-12-03 08:50:25

Job location Waltham, Massachusetts, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

Overview

Provide Level 1/2 support for all Retail Store Operations technologies. Work directly with the systems, software and hardware implementation teams, store operations and IT's infrastructure group. Support POS systems and peripheral equipment, back office PC hardware and peripheral equipment and related software in a fast paced, very dynamic IT environment.


Responsibilities

  • Assist end-users with installation, configuration, and troubleshooting of hardware and software to ensure continued usability of equipment and software.
  • Responsibilities include, but are not limited to;
  • Point of Sale (POS). laptops, desktop PC's, smartphones, tablets, remote access VPNs, electronic faxing, voice, multi-function printers internet modems, firewalls, handheld scanners, barcode scanners, PIN pads, time clocks, video security systems, and polling processes
  • Participation in "off-hours" coverage when required.
  • Experience with retail back office financial software and its interface(s) with POS and credit card processing.
  • Create project plans for software and hardware upgrades.
  • Contribute knowledge and updated information into IT Knowledge Base to assist with in the documentation and training of Level 1 help desk personnel.
  • Provide input and suggestions for client services process improvement.
  • Proactively identify and recommend enhancements to the overall convenience store IT infrastructure.


Background

  • Required: Strong troubleshooting skills in resolving retail technological issues
  • Desirable technology knowledge includes:
  • Microsoft Office, Visio, operating systems, Office 365
  • Microsoft Windows 10 operating system components including:
  • Microsoft Networking
  • Printer management
  • File Share management
  • Active Directory
  • Microsoft IIS
  • Internet Explorer
  • DHCP
  • DNS
  • A strong customer service focus and attitude
  • Good organizational skills
  • Good verbal and written communications skills

Inform a friend!

Top