Operations Lead

---

Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

In consultation with senior account leadership, this position is a key leader on the Account core team who is responsible for overseeing the operation, staffing, performance and development of a team of highly skilled technicians and managers in delivery of high-quality Facility Management Operations and supporting the Project Management, Occupancy Planning, and Energy and Sustainability functions in a Utilities environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators. This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost and within the prescribed budget for each facility.

Responsibilities

* Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
* Drive superior performance through excellent people management
* Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems, located in multiple facilities located over a wide region.
* Maintain high client, customer, and user satisfaction with services provided, measured by client's Key Performance Indicators and satisfaction surveys
* Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
* Resolve FM issues at sites under purview, escalating when needed
* Provide engineering guidance to Technician as needed to ensure operations are aligned with site and portfolio goals and values
* Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
* Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
* Oversee the monthly/quarterly/annual reporting appropriate for the client
* Initiate purchase order requests for goods and services for sites within responsibility
* Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
* Administer training to ensure compliance, readiness and competency of staff
* Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
* Work with Regional Manager to oversee the delivery of maintenance and repair services.
* Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
* Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
* Support the Regional Manager in the implementation of short and long-term projects for the client as requested.
* Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
* Maintain Site Configuration Management Documents and Project Documents - once project is handed over.
* Assist in the development and implementation of the annual account plan as identified by the Account Director.

Leadership/ employee management

* Develop a strong collaborative team-based environment.
* Strong organizational and management skills
* Strong presentation skills
* Strong interpersonal and supervisory skills effectively lead a regional team by clearly communicating expectations, accountabilities and providing performance feedback for continuous improvement.
* Ensure onboarding of new FM management staff within region.
* Mentor, coach, develop and train FM team members on an ongoing basis.
* Manage/maintain Client Relationships
* Ensure compliance with JLL minimum operational audit and safety standards
* Assist in the development and management of the detailed, zero-based annual operating budgets
* Import JLL best practices in the interest of exceeding client goals and expectations
* Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
* Promote a culture of diversity and inclusivity for all team members.

Skills/ Qualifications

* Minimum eight years' experience in Operations Management in an industrial environment containing conveyance, process control and powered trucks in a distribution and/or manufacturing plant.
* Proven leadership skills with the ability to manage multiple priorities, teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations and deliver results in a fast paced heavily matrixed environment
* Must have solid knowledge of building/ mechanical, electrical systems (MEP) and working knowledge of skilled trades and building-related systems
* Demonstrated safety leadership
* Experience required using CMMS systems and reporting
* Strong analytical/financial aptitude; successfully managing P&L outcomes.
* Ability to gather data, assess situations and quickly develop solutions.
* Highly collaborative with strong interpersonal skills.
* Ability to manage ambiguity and change; effectively delegates
* Familiar with project delivery process and capital planning functions
* Demonstrated communication skills written and verbal including negotiation and conflict resolution
* Must have strong computer skills, including MS Excel, Word and Office• Strong organizational skills
* Ability to align, motivate and lead a team including creating accountability
* Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
* Relevant training in MHE, Controls Systems, PIT as well as general building operations
* Ability to travel 10-20% of time to visually inspect in region sites and meet with JLL staff and Client representatives

#LI-TM2

#ZJLL

#INDIFM

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities..... click apply for full job details