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Remote Customer Service Representative

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Complete Staffing

2021-12-03 11:27:02

Job location Westborough, Massachusetts, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

MUST LIVE IN MASS.
Qualifications:

1-2 years of recent call center experience strongly preferred

Professional phone and communication skills

40 WPM's

Strong computer skills
Microsoft Excel

ESSENTIAL FUNCTIONS:

• Demonstrate strong safety awareness and leadership
• Hold professionally engaging verbal (phone) and written (e-mail, chat) conversations
• Professionally answer a high volume of inbound calls within performance guidelines
• Answer all e-mail contacts within performance guidelines
• Uncover opportunities to offer additional products to all customers that meet their business needs
• Follow-up on all customers' needs and manage accordingly through identification, qualification and follow through
• Maintain highest quality, long-term partnerships with all USS customers
• Maintain a comprehensive knowledge of all USS products and services: act as the subject matter expert
• Clearly communicate and coordinate with various departments and systems within the company to ensure customer requests are handled appropriately and in a timely fashion.
• Act as liaison between customers, sales, field operations, and office personnel to resolve general inquiries
• Produce quotes and work orders through company systems
• Reduce escalations and outward transfers, promoting one call resolution
• Ensure customer's needs are met while adhering to the USS sales process
• Document sales activities and leverage business intelligence through Salesforce.com
• Demonstrate desire to succeed and win as well as grow career opportunities
• Demonstrate Polite and Positive Professionalism in all work-related activities
• Demonstrate desire to provide a world class customer experience
• Recognize peers for outstanding work utilizing USS Achievers
• Champion, demonstrate, and uphold our values: Easy, Safe, & Clean
• Perform other duties as required by management

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