Part-Time Receptionist (Keyser Insurance Group)

Job description

Remember the scene in "You've Got Mail" when Joe Fox (Tom Hanks) comes to Kathleen Kelly's (Meg Ryan's) apartment trying to make amends for putting her bookstore out of business? He tells her "It wasn't personal." In response, among other things, she says "Whatever else anything is, it ought to begin by being personal." That's what we at Keyser think about how we work with our clients.

At Keyser Insurance Group, an Acrisure Agency Partner, we love taking care of people. You might even say it's our passion. It's why we take time to pour over the details, reading all the fine print - you know, the stuff no one else reads - which helps us provide the best insurance solutions the industry has to offer. We're proud of our personal approach to customer care.

Keyser Insurance Group has 14 locations in four states. Eight of our nine Michigan locations are served by one phone system, which means we get hundreds of calls a day. We're looking for someone with Kathleen Kelly "everything begins by being personal" sensibility to work with our lead receptionist to greet people who visit and call our agencies, and at the same time learn and grow into an account manager role within timeframe we'll agree on together. By the way, always learn and grow is one of our core values.

If you want in on that, we want to talk to you.

What You're Going To Do

• Operate the telephone switchboard to answer, screen or forward calls, provide information to callers, take messages and schedule appointments.
• Adapt to and anticipate team needs and assist with other projects as needed.
• Warmly greet people who visit the agency and ask questions to determine the nature and purpose of their visit.
• Notify team members when clients arrive for appointments.
• Proactively resolve issues customers may be experiencing.
• Sort and maintain faxed documents as needed.
  

• Minimum of 2 years of customer service experience is preferred.
• Demonstrated ability to collaborate with diverse individuals - teammates and clients alike.
• Exceptional verbal and written communication skills.
  

• A culture of teamwork, positivity and caring. When we say we love taking care of people, that includes our team, so we work hard at this.
• Benefits and rewards that enable you to:
• Manage your health;
• Improve your wellness;
• Make your financial future more secure;
• Learn and grow as a professional.
• Work-life balance that's right for you.
• A seat at one of 2020's West Michigan's 101 Best and Brightest Companies to Work For.