Field Service Engineer

JOB PURPOSE:

Technical Field Service for the Installation, Repair, Upgrade, and Technical Support of Nikon Metrology X-ray line of products. Travel throughout North America and possible limited travel to Central and South America.

KEY AREAS OF RESPONSIBILITY:

Field Service and Installation

• Provide On-site and In-house Technical Product Service (Installation, Preventive Maintenance, Repairs, Upgrades, Calibrations, etc.) for Nikon Metrology X-ray product line.

• Support of equipment at customer location or via telephone/ e-mail.

• Troubleshoot system failures/errors and perform necessary corrective actions.

• Responsible for the return of parts and tools from site upon completion of work.

• Maintain assigned service equipment and tools.

• Represent Nikon in a professional manner at customer sites.

Sales Support

• Provide extended support to Nikon Dealers, Sales Personal and fellow Field Service Engineers.

• Utilizes an effective follow-up system to support repeat service business.

• Assist sales with set-up and teardown of equipment for trade shows.

• Support the technical sales of new products or services.

• Prepare service quotations as requested.

• Promote service contracts and other service offerings to customers.

• Perform product training as necessary.

ANCILLARY RESPONSIBILITIES

• Be able to improve existing and develop new procedures that will enhance the efficiency of the department.

QUALIFICATIONS

Essential

• Min. 4 Year Degree in Electrical Engineering or Electronics Engineering Technology.

• 3-5 years of experience in a related service field.

• Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's;

• Ability to demonstrate board level faultfinding;

• Must have strong verbal and written communication skills.

Desirable

• Ability to read and write Spanish.

COMPETENCIES

A) Functional competencies

• Ability to effectively perform job duties under pressure while maintaining quality and professionalism at all times.

• Proven electrical and mechanical skills in x-ray service or a related field.

• Ability to integrate and troubleshoot computer hardware and software.

• Basic MS Office Skills (Word, Outlook, Excel, PowerPoint)

• Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

• Ability to read and understand schematics and drawings.

B) Core competencies

Be pro-active:

• Broad minded and well informed in order to act quickly and resolutely

• Maintain active communication with customer before, during and after site visits

• Open to new innovative ideas, processes and technology.

Seek new knowledge:

• Pioneer new potential through self-study and insatiable curiosity

• Read industry periodicals and service manuals to familiarize yourself with product

• Identify areas of improvement for department.

Communicate well:

• Harmonize diverse skills by thinking out of the box and communicating effectively with other

• Active listening skills

• Tailor reports and communications appropriately to ensure delivery of your message.

Display integrity:

• Work with diligence and sincerity as a responsible individual

• Treat others with respect

Embrace diversity:

• Welcome and value different talents, perspectives and diverse cultures

• Avoid stereotypes and prejudices

DIRECT REPORTS

N/A

BUDGET RESPONSIBILITY

N/A

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds

Able to access tight spaces as required such as inside the cabinet.

80%+ travel, domestic and limited international

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran, or thereinafter referred collectively as "protected veterans".