Front Desk Representative

Job description

The essential role of the Front Desk Representative

is to greet and welcome those entering, exiting or

calling the Peggy's Place Emergency Shelter.

The FDR also performs light clerical and security

duties and provides guidance and direction to

visitors and families navigating the facility.

This includes:

• Taking each person's temperature upon

entering the building

• Performing light security check of those

entering the building

• Monitoring close circuit cameras
• Maintaining a clean stocked work area (pens,

forms, paper, etc.)

• Answering questions and addressing minor

complaints

• Fielding incoming calls and messages
• Directing people that enter the building
• Receiving and distributing letters, packages, etc.

Base Requirements:

• High School Completion
• 2-3 years of expereince in service sector
• Proficiency in basic computer skills
• Very good verbal and writing skills

(Communication)

• Proficient in Microsoft Office
• Willing to learn software platform if needed
• Able to learn phone system
• Current TB and COVID-19 test

Essential Duties

_ Program Participant-Facing _

• Exhibiting a friendly attitude that engages program participants (clients)
• Assisting and directing the participants when needed Network and Community-Facing:
• Represent the agency to key stakeholders and partners in the community
• Steward relationships vendors and partners Agency and Team-Facing:
• Collaborate with internal teams to share information regarding scheduled events and opportunities
• Ability to work collaboratively with team members
• Foster a positive, effective work environment Additional Requirements
• Flexible work hours (one of two shifts) § Time management and organization skills § Interpersonal skills sufficient to establish and maintain effective communication with residents, vendors/suppliers, and colleagues.
• Other duties as deemed necessary

Who We Are
The Passport to Self-Sufficiency™ (PTS) is COTS' Theory of Change for creating opportunities for families to succeed using a two-generation approach. Short to Long term relationship building through coaching across 5 key domains: Family Stability, Economic Empowerment, Health and Well-Being, Education, Employment/Career-along with curated partnership sit at the center of our engagement model and intervention strategy.

Our Values ·

• Integrity ·
• Human Dignity ·
• Impact · Service ·
• Collaboration ·
• Generosity of Spirit

Our Mission

Create and facilitate opportunities that empower families in poverty to collaborate, thrive, and succeed in building strong households, neighborhoods and communities.

Our Purpose

To assist families in reaching their housing, economic, health, education, and career goals as they overcome homelessness and break the cycle of poverty for themselves, their next generation, and beyond.

Our Vision

A perpetual cycle of thriving families and the absence of generational poverty

Success Measures and Evaluation

• Behaviors in alignment with the goals, mission, purpose, and values of the organization
• Visitors, staff, and participants feel welcomed and assisted upon entering and leaving the building
• Knowledge of programs and services; ability to field questions and provide accurate information
• Well informed of activities and events; able to share information with participants
• Stewardship of volunteers, donations, partners

Reports to: Emergency Shelter Director

EEO Category: Part Time

FLSA Status: Non-exempt

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location