Front Desk / Night Audit - Hotel

Job description

Hotel Front Desk / Night Auditor -

Starting at $14

Full and part time opportunities.

You will be responsible for assisting guests efficiently, courteously and professionally in all front desk related functions while maintaining high standards of service and hospitality.

We are looking for a Night Auditor (2 nights) / Front Desk Agent (3 days) for the Renaissance Baronette Hotel to serve as our guests' first point of contact and manage all aspects of their accommodation.

Responsibilities include night audit duties, registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks
Complete front desk checklist and tasks
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Maintain updated records of bookings and payments
Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role in customer service preferred but will train
Customer service attitude
Excellent communication and organizational skills

We are proud to be an EEO employer M

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location