Client Engagement Director

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Job description

Duration: FTE

Overview

The Client Engagement Director (CED) drives revenue growth by establishing new client relationships and expanding relationships with key existing clients.

This position is the driver of strategic client relationships and works alongside a diverse team that drives and supports the expansion of existing accounts and new business to achieve revenue growth. This will be accomplished by leading and working with a multiple client account teams while engaging our Client Solutions support team to drive value proposition. This position reports to Client Engagement Partner.

The CED represents the entire range of Turnberry services and solutions to assigned customers and works with a diverse team across the company to explain these services/solutions and articulate how they will help a client meet their objectives.

Responsibilities

• Execute the "go to market" strategy needed to deliver on the short-term and long-term revenue and gross margin targets
• Represent the Turnberry brand in the market
• Owner of client relationship at the day-to-day account level focused to drive sales and solutions strategy for assigned clients. This includes responsibility for the representation of the Turnberry brand
• Drive and support new opportunities and collaborate with others in the Client Engagement team to ensure growth attainment with an existing client
• Understand and use all sales training including solution selling, product knowledge, and sales methodology in the day-to-day client engagements
• Partner with the Client Solutions team to identify, develop and present solutions to clients
• When solution development is needed, ensure effective hand-off new solution projects to Client Solution team to ensure focus team on selling
• Support sales expansion strategies within the defined top tier client base
• Execute and emulate a consultative and relationship-based relationship culture
• Work with and leverage support teams when appropriate to ensure consultant satisfaction, client satisfaction and drive growth
• Demonstrate key success skills in areas of strategic account planning, consultative selling, value creation, relationship building, goal achievement, and team building
• Train and coach Client Engagement teams on developing deeper key relationships with clients and successfully closing deals
• Emulate and behave in a manner in line with Turnberry Company Values: Selflessness, Adaptability, Extreme Ownership, Positivity and Inclusion to achieve sales growth
• Hold team accountable for achieving performance and delivery standards
• Participate in developing team sales and revenue performance standards
• Participate in the building go-to-market strategy
• Manage and own client level opportunity tracking, planning, and execution
  

Qualifications

• Bachelor's or advanced degree, preferably in business
• Years of professional selling and account management experience:
• Junior: 3-5
• Mid: 5-10
• Senior: 10+
• Proven experience in a sales capacity within a professional services industry - Solution Sales Required (technical or non-technical)
• Successful track record of working within large, complex accounts, enterprise accounts
• Ability to map ThreeBridge offerings against client needs and to identify new opportunities within assigned accounts
• Understands the importance of account plans and sales process and effectively utilizes these processes and tools to drive success
• Outstanding relationship building capabilities
• Proven business acumen, judgment, and decision-making skills
• Proven negotiation skills in complex client environments
• Ability to analyze financial information including monthly forecasting and client P&L data
• Excellent verbal and written communication skills including presentations and proposals to a senior-level audience
• Ability to prioritize and manage multiple responsibilities
• Ability to thrive in a fast-paced, dynamic environment
• Assist leadership and others as required in the budget planning process
• Assist in budget development for key accounts and other areas of department or function as appropriate
  

At Turnberry, Inclusion is one of our core values. We are fully invested in and focused on hiring and growing a diverse team of high performers. We're committed to creating a positive and connected work environment for all. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.