Banker Success Design Leader

Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.

The Role:

Banker Success Design Leader will be responsible for defining the experiential design, overall approach and framework to enable Banker success through customer-focused behaviors, user-friendly tools, business practices, employee standards and expectations to successfully support critical business growth initiatives and strategic priorities. This leader will partner and work closely with senior leaders across Field Leadership, Branch Customer Experience, Affluent Banking, Small Business Banking, Field Engagement, Branch Learning & Development, and Banker platforms. This leader will lead the partnership to incorporate relationship management tools into the branch network (i.e. CRV).

Key Responsibilities Include:

• Develop business processes and tools to enable Banker success.
• Accountable for process design and management to include but not limited to: customer experience and growth behaviors, transaction migration/digital adoption, Lobby leadership, Branch orchestration, choreography and determining how we use/leverage tools through the branch teams. (i.e. "day in the life")
• Understand and represent the consolidated voice of our Bankers to various partners both within and outside of Branch Banking
• Develop and maintain Banker behavior guides that outline and describe the desired banker customer experience and growth behaviors.
• Identify any internal processes that produce a less than favorable customer experience and determine opportunities for improvement
• Create tools, workshops, processes (leveraging field feedback) and provide input into coaching processes, huddles, assess and deploy meetings
• Collaborate with cross enterprise partners in training to build any needed curriculum to improve knowledge and skills of bankers to enable a great customer experience and growth of our business

Location: The position is posted in Des Moines, IA; Shoreview, MN; St. Louis Park, MN, St. Louis, MO; however, other locations within the WF footprint may be considered for this opportunity.

The salary range below is based on a full-time 40 hour a week schedule. Salary range is determined by location of the job

Area 000: Min: $155,400 Mid-point: $222,000 Max: $288,600
Area 001: Min: $142,500 Mid-Point: $203,500 Max: $264,600
Area 002 (MN, MO, IA): Min: $129,500 Mid-point $185,000 Max: $240,500
Area 003: Min: $116,600 Mid-Point: $166,500 Max: $216,500

Maybe considered for a discretionary bonus, Restricted or other long-term incentives.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

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• 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services
• 5+ years of leadership experience

• Ability to influence across all organizational levels, particularly senior management
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to provide leadership to a matrixed organization environment
• Ability to quickly establish credibility to build and maintain effective working relationships
• Excellent verbal, written, and interpersonal communication skills
• Solid conflict management and decision making skills
• Strong negotiating skills
• 10+ years of experience coaching and developing a team
• Experience recruiting, motivating, and coaching
• Leadership experience including; coaching, training, and mentoring
• Strategic planning experience in translating leadership vision into executable strategies and initiatives
• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills
• 10+ years of experience leading multiple projects
• Experience with change Management
• Strong analytical skills

• Strong understanding and experience with Banker and customer-focused behaviors, digital tools, business practices, branch process, procedure, systems, and operations
• Demonstrated ability to influence without direct authority, create and manage (while achieving results) large-scale change and influence people at all levels of the organization
• Demonstrated success in developing broad cross functional strategy and execution
• 10 or more years of successful management experience in a direct to consumer financial industry, strategic planning, operations and project management
• Demonstrated leadership capability with excellent execution skills preferably in a coaching based organization
• Strong analytical and critical thinking skills combined with strategic business focus and a passion for the customer experience
• Demonstrated ability to manage effectively in a heavily matrixed organization with a high degree of initiative and strong ability to meet key responsibilities with limited direction and oversight
• Ability to guide discussions at multiple management levels
• Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
• Proven success building and maintaining strong credible relationships with key stakeholder groups including executive management, regulatory examiners and internal auditors.
  

To be determined

IA-Des Moines: 800 Walnut St - Des Moines, IA
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
MN-Shoreview: 1801 Parkview Dr - Shoreview, MN
MN-Saint Louis Park: 435 Ford Rd - Saint Louis Park, MN

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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