Business Development Representative

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Job description

About Us

Lakeland Behavioral Health System is a proud member of the Acadia Healthcare Family. We are a leading provider of acute inpatient and residential treatment services for children, adolescents, and seniors. Lakeland began solely providing psychiatric services in 1989 and has grown into a 206-bed facility, with patients from across the United States.

Job Summary

Represent Lakeland within designated regional area in Missouri, providing education and program information to referral sources in effort to increase referrals and develop new business. Work collaboratively with all levels of facility leadership to support the organization's mission and revenue goals. Efficiently evaluate, analyze, and interpret market data. Build strong relationship with Intake Team and Social Services Team. Develop and implement a comprehensive internal and external marketing plan to increase revenues for facility. Ensure that referral priorities are identified and in-line with the vision and strategic goals of the organization.

Essential Functions

• Orchestrate and maintain regular, independent work schedule
• Represent facility in professional and community forums while conveying professionalism and demonstrating LBHS mission
• Build, grow, and sustain network of referral sources
• Identify opportunities for partnering and business development
• Collaborate with Business Development Team, Intake Department, Social Services, Providers, and Administration to accomplish specific goals
• Increase number of referrals and inquiries with admission-potential
• Manage leads and ensure smooth admission and discharge processes for clients
• Communicate regularly with efficiency and effectiveness
• Utilize project tracking and database system (Salesforce) to document plans, tasks, and analysis
• Evaluate efficacy of activities to optimize results
• Create outreach initiatives to regularly communicate with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities
• Provide the facility or receiving team with appropriate information to facilitate admission when necessary
• Frequently travel throughout region, scheduling meetings and establishing contacts
• Create educational presentations related to mental health for schools, community, government, and healthcare organizations

Key Characteristics

• Knowledgeable: understanding basic concepts of behavioral health and psychiatric disorders
• Self-Starting: initiates and performs without outside help
• Flexible: adapts well to changing environment and directions
• Team-focused: communicates effectively and works well as a member of a group
• Goal-driven: devoted to a task with desire for excellence
• Passionate: shows integrity and belief in wellness and behavioral healthcare
• Loyal: demonstrates consistent support for a cause
• Detail-oriented: carries out assignments with all necessary tools for successful completion
• Autonomous: able to set individual schedule, projects, and goals
• Ethical: preserves the integrity of Lakeland's mission and key principles of care
• Innovative: produces new ideas and demonstrates original thinking

License and Certification

Must have and maintain valid driver's license and clean driving record, automobile insurance coverage, and access to reliable automobile.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)