Property Manager III

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Job description

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world's only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club's Residential Services department is currently seeking candidates for a Property Manager II.

The purpose of the Property Manager III is to manage a portfolio of private residences and the day-to-day operations required to maintain the homes according to Club policies and procedures and utilize your experience and knowledge to educate and strengthen team members.

Responsibilities Include:

* Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
* Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
* Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
* Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
* Exercise independent judgement and discretion as it relates to completion of all tasks and planning related to the management of an assigned personal property portfolio, including actively overseeing sub-contracted projects and sub-contractor employees.
* Mentor fellow Property Managers & act as the point of contact for questions, issues and additional training
* Create and maintain quality home guides that outline the operation and maintenance of all systems within the residences.
* Secure bids for residence expenditures, submit to owner to secure approval and then implement.
* Possess experience and knowledge to detect & remedy warning signs for common home issues.
* Establish and monitor preventative maintenance schedules and delegate tasks as needed to team members.
* Create and execute effective training programs for new team members.
* Effectively assess member/residence issues and resolve the issue in a professional and timely manner.
* Client Relationship Management (CRM): Track and record member preferences, hospitality recoveries and member complaints in an organized manner.
* Cultivate and maintain quality relationships with owners, vendors and contractors to ensure positive current and future business.
* Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
* Assist the Residential Services Manager with recruiting and interviewing as it relates to the Property Management Team.

Position Requirements:

* 6-8 seasons of property management experience or equivalent experience in a related field.
* High school diploma, GED or vocational training or job-related course work;
* 1-3 years of experience managing personal residences; high attention to detail; strong communication skills, both written and verbal;
* Preferred Bachelor's degree
* Montana State Driver's license
* Knowledge of Microsoft Office products - Word, Excel and Outlook

The position offered is a full-time, year-round position located in Big Sky, Montana.

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit .