Administrative Concierge - Part Time Varies - Immanuel Village

The overall purpose of this job is to ensure resident satisfaction by providing exceptional hospitality to residents, potential residents and guests of the Community. The primary responsibilities of this job include proactively greeting and assisting residents, potential residents and guests while providing administrative support to the Community. Supports and lives out Immanuel's Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

Customer Service

• Greets residents and guests entering the Community.
• Promotes Community amenities by providing residents with knowledge of dining venues, events, activities and other services. Makes reservations and/or registers residents and guests to attend.
• Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to the appropriate employee.
• Maintains knowledge and provides information to residents regarding available services and upcoming events in the city.
• Establishes and maintains ongoing contact with sources of information within the and outside of the Community.
• Makes dinner, theater and local recreation reservations for residents.
• May assist with the coordination of transportation services including assisting residents with services such as Uber, Lyft, etc.

Administrative Support

• Assists with administrative tasks for management and staff as needed .
• Uses computer to input information. Enters records and accounting information.
• Answers incoming phone calls and directs inquiries to the appropriate staff.
• Generates and distributes documents (e.g., reports and letters) as needed.
• Sorts and forwards mail, interoffice notices, and other business related items and delivers packages.
• Supports special projects as determined by Community needs and the Executive Director's specifications.

Other

• Performs other duties as assigned or requested.
• May perform Receptionist duties as needed.

Education-

• High School Diploma/GED is required.
• Associate Degree or college level Administrative and/or Hospitality courses preferred.

Experience-

• Two (2) years of administrative/secretarial or related experience is required.
• Concierge experience in the hospitality industry preferred.
• Equivalent years of education may substitute for experience requirement.

KSA- Knowledge Skills and Abilities-

• Skills in providing excellent customer service.
• Skills in anticipating the needs, feelings and capabilities of others.
• Skills in actively looking for ways to help others.
• Knowledge of the local area, service providers and events.
• Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Ability to work with all types of people in a professional and courteous manner.
• Ability to make independent decisions.
• Ability to prioritize, multitask, and to be organized.
• Ability to remain flexible as daily priorities change.
• Ability to communicate information and ideas in speaking so others will understand.
• Skills in managing one's own time and the time of others.
• Knowledge of phone systems and phone etiquette.
• Skills in Microsoft Outlook, word, Excel, and Publisher.
• Skills in editing documents for proper punctuation and spelling.
• Skills in professional written and verbal communication.
• Ability to pay attention to detail .
• Ability to work with frequent interruptions.