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Senior Business Analyst - Service Cloud

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Diverse Lynx

2021-12-03 08:53:33

Job location Edison, New Jersey, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Job Description

Senior Business Analyst - Service Cloud
Relevant Experience: 4+ years in a consulting function

Critical Needs
• Minimum 3 Salesforce.com full life cycle implementations
• Strong experience in either the Sales, Service or Marketing Cloud platforms (exposure to Big Machines, Apttus, Cameleon a plus)
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing and team leadership roles (e.g. functional lead, work-stream lead, etc.)
• Ability to lead onshore and offshore teams in the development of business solutions

Roles & Responsibilities
• Lead all or portions of the functional components of a Salesforce.com project: developing requirements and designing prototypes, testing & training strategies
• Lead or support defining, and practical business solutions based on Salesforce.com technology implementing; experience leading executive discovery sessions.
• Understand requirements (functional and technical) needed to address client needs
• Assist with the scoping and planning of Salesforce.com and CRM related projects
• Support and contribute to RFP responses and other sales related activities
• Perform routine administration functions for Salesforce.com
• Create documentation (e.g., training, communications, release notes, user stories, test scripts, process flows) associated with Saleforce.com projects
• Participate and coordinate the delivery of work product with offshore teams across project phases

Certifications
• Certified Salesforce Administrator
• Certified Salesforce.com Sales Cloud and/or Service Cloud Consultant

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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