Applications Systems Analyst

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Job description

Position Title: Applications Systems Analyst

Job Type: Full-Time

Classification: Exempt

Salary: $36,600 - $77,750

Essential Functions & Basic Duties

• Analyze and determine source of system errors, malfunctions, job stoppages, and program information to ensure that operation standards are met and upheld.
• Identify and resolve system issues in order to maintain services, enhance capabilities, and prevent system outages.
• Report system problems to appropriate technical staff and confer with them to resolve production issues.
• Troubleshoot and resolve operational issues for end-users, and assist with end-user question's or programming inquiries.
• Assist in development and drafting of operating instruction documents and data analysis methodologies for use by other personnel.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in mainframe systems.
• Provide guidance and/or instruction to junior staff members.
• Work with users to identify and clearly document departmental and credit union needs. Assist with the evaluation, implementation, testing, documentation and training of new software programs.
• Perform Third-Level support for Help Desk Requests by resolving problems in a timely matter; thoroughly documenting all requests and solutions; and communicating with users to ensure adequate understanding of solutions. This may include providing First-Level support on an overload basis.
• Act as a liaison between management, end users, and software/hardware vendors related to on-going system issues, programs and products to include the reporting and testing of software problems and fixes with the Symitar system.
• Apply problem-solving and creative thinking skills to anticipate problems or identify new opportunities and make recommendations for change.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Evaluate requests for new reports and data retrieval; develop and document programs; design foolproof quality assurance; present documentation and training to User; provide documentation and training where necessary to Help Desk.
• Serve as the 'Knowledge Leader' for all development issues regarding your projects.
• Communicate project statuses to manager and appropriate personnel in a clear, concise and timely manner.
• Adhere to credit union policy in accordance with security and operational control requirements.
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Accurately and promptly track Activity hours.
• Assists personnel in other departments to increase understanding of system operations and effectively integrate new technology.
• Keeps management well informed of area activities and of any significant problems.
• Ensures reports are completed accurately and timely.
• Attends meetings as required.
• Train and mentor Help Desk to diagnose and resolve basic operational issues.
• Work with third-party consultants and vendors in support of projects and operations.

Qualifications

• College degree or certification in a technical field is preferred or combination of related work experience.
• Experience with the core software application Symitar.
• Proven experience in the operation of mainframe hardware, software, and standards, as well as data analysis and processing methodologies, and database applications.
• Extensive practical knowledge of data input and output procedures, job control processes, and system backup protocols.
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organization's goals and objectives.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written and oral communication skills.
• Ability to conduct research into systems issues and products as required.
• Logical and efficient.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Why Work For Us…

• Retirement Plan: We offer a Pension and 401K plan to help secure our employees' future.
• Insurance Coverage: We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.
• Financial Assistance: We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.
• Employee Amenities: All of our employees are eligible for PTO.
• Community Benefits: It's not just a job - it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.
• An Award-Winning Experience: PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work.

Equal Employment Opportunity (EEO)

PFCU provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. PFCU complies with Philadelphia's Fair Chance Hiring Law.