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Client Relationship Specialist

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TransPerfect

2021-12-03 08:58:03

Job location Mantua, New Jersey, United States

Job type: fulltime

Job industry: Primary Industry

Job description

Summary: The position of Client Relations is responsible for developing relationships and serving as the first level of support to existing clients.

Description:

  • Educate prospective and existing clients regarding the translation process, including TransPerfect's rates, justification for turnaround time and competitors' information
  • Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
  • Creatively problem solve to improve current new business development strategy
  • Negotiate rates and deadlines with prospective and current clients
  • Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
  • Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
  • Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
  • Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
  • Perform other special projects or duties when required


Required Skills:

  • Excellent written and verbal English communication skills
  • Minimum Bachelor's degree or equivalent
  • Strong interpersonal skills
  • Good attention to detail
  • Effective time management
  • Excellent problem solving and analytical skills

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