Business Analyst III

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Job description

Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware

Job Summary:
Responsible for conducting research and root cause analysis for customers with the goal of recommending and implementing new processes and solutions to operational deficiencies. Resolves issues and improves operational performance on a cross-functional/departmental basis. This is a senior level position working independently with guidance only in the most complex situations.

• Investigate service related issues to identify root cause of issues; identify and communicate business needs assessments as necessary.
• Develop forecasting tools using current technology/systems (Access, Excel, Monarch, etc.)
• Translate business requirements and assist IT with the development of technical specifications.
• Develop solutions based on data analysis to increase business efficiency.
• Lead or participate in internal and external project workgroup(s) and presentations.
• Conduct User Acceptance Testing (UAT) for projects, implementations, system fixes and enhancements, etc.
• Prepare materials for internal and external audit activities; review audit findings/reports for accuracy and completeness. If appropriate, formulate rebuttal and/or corrective action steps.
• May coach/mentor less experienced staff, assist in on-boarding of new staff and/or distribute and follow-up on work assignments.
• Perform other relevant tasks as assigned by management.

Education:

• Bachelor Degree preferred or relevant work experience required in lieu of degree

Experience:

• Minimum of seven (7) years' experience in an operational role, or analytical role

Knowledge:

• Knowledge of Healthcare industry required
• Knowledge of Project Management methodologies
• May require knowledge of Horizon Blue Cross Blue Shields products and services
• May require working knowledge of division operating plan and Horizon operating model.

Must be strong at:

• Root cause analysis / critical thinking skills
• Organizational / facilitation skills
• Communication skills
• Prior Change Management (CM) experience and / or business experience preferred.
• Strong computer skills also preferred.

Please note that occasional weekend work is required.

Travel:

• Some travel may be required.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law.

Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.