IT Project Manager, Infrastructure Services

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Job description

JOB SUMMARY:

The IT Project Manager, Infrastructure Services is responsible for managing Infrastructure related projects supporting overall Program Strategy for Securitas North America. Project Management responsibilities include developing and maintaining project plans for assessments, implementations, upgrades and acquisitions with a focus on system infrastructure including, but not limited to Service Delivery, Networking, System Administration, Server Management, etc. The IT Project Manager will lead, oversee and ensure the successful delivery and management of Infrastructure projects within scope, quality, time and cost constraints agreed with the project stakeholders.

ESSENTIAL FUNCTIONS:

· Detail-oriented person responsible for all standard Project Management activities including: identification and management of deliverables, tasks, timelines, resources, RAID, prioritization, and critical paths; enforcing documentation and development standards, escalation of issues & driving mitigation solutions. Organizes and maintains project artifacts in the project repository ensuring audit compliance.

· Lead, oversee and motivate project team resources from technical groups and functional clients of varying responsibility levels towards successful delivery and management of project goals utilizing standard project methodology and change management procedures.

· Organize and lead project team meetings across the project as required, manage and communicate meeting notes, risks, issues, actions, and decision process to resolution/completion.

· Lead documentation & management of project charter, scope, hardware/software/business requirements, risk & issue management, impact assessment, action items, decisions, communication, completion of design, construction, testing, implementation & cutover, readiness, lessons learned and post implementation support tasks.

· Manage stakeholders and ensure close collaboration between divisional, local resources, the global team, and system integration resources concurrently.

· Confirms and secures the expected outcomes among project stakeholders and steering committee. Constructs executive summary level communications under tight deadlines. Participates in development of executive recommendations and manages the project steering committee

· Document and manage project issue resolution, from identification and documentation through resolution. Escalate issues to management and project governance as required.

· Assist with organization and development of project budgets and tracking actual to budget costs. Includes analysis with vendors, clients, internal IT and functional resources, oversight of invoice processing and financial information to ensure accurate coding and posting.

· Participate as a team member on projects led and managed by other groups.

· Prepare regular IT project and support status reports to management, and handles matters in a confidential, professional and ethical manner.

· Provide a high degree of autonomy in the performance of duties, working effectively with little supervision at times. May include some evenings and weekends when necessary.

MINIMUM QUALIFICATIONS AT ENTRY:

· Bachelor's degree and 5+ years of experience of running projects in a large global organization demonstrating sufficiency to perform the essential functions of the job, as determined by the company.

· Professional Project Management Certification (PPS, PRINCE2, PMP or similar);

· Experience in implementing/upgrading large enterprise systems (Oracle, PeopleSoft, Workday, SAP) is preferred.

· Experience working in a complex web-based IT organization that includes internet, extranet, and SharePoint environments is a plus.

Competencies (as demonstrated through experience, training, and/or testing):

· Excellent verbal and written communication, project management, planning, and organizing skills, including experience using MS Project & Project management tools.

· Combination of business, IT, financial and communication skills; position is highly visible with cross-project team impact.

· Focus on technical project experience with infrastructure and end-user services such as data center migrations, network upgrades, service delivery, system administration, server. management, etc., however other projects (e.g. business support, business intelligence, process improvement, etc.) may be required.

· Expertise in setting and managing stakeholder expectations.

· Intercultural and organizational sensitivity that strengthens effectiveness.

· Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of stakeholder trust and confidence.

· Highly proficient in Microsoft O365 products (Word, Excel, PowerPoint, Teams, SharePoint, Skype, Visio, etc.).

· Understands the responsibilities of the IT function, standard project methodologies (Waterfall/Agile/Hybrid Agile), change management procedures, and industry best practices.

· Strong problem solving, and analytical skills.

· Strong customer service and results focused.

· Ability to effectively correspond, present information and respond to questions from groups of managers, clients, customers, and the general public at all levels and across diverse cultures.

· Ability to be an effective team member and handle project leadership responsibly.

· Ability to adapt to changes in the external environment and organization.

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

· Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.

· Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

· Handling and being exposed to sensitive and confidential information.

· Occasional lifting and/or moving up to 25 pounds.

· Computer Usage.

· Frequent sitting.

· Close vision, distance vision, and the ability to adjust focus.

· Work primarily performed in an office environment.