SAS Housing Specialist

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Job description

A. Title: SAS Housing Specialist

B. Status: Non-Exempt, Full-Time

C. Purpose: The Housing Specialist is responsible for providing a variety of services to students in the area of housing.

Working within the Office of Student Administrative Services, they create a positive service experience using WebEx, phone calls, and in-person meetings as well as through e-mail and other written communications. They also provide back-end support for the overall housing program, and provide administrative support to the Assistant Director of Housing and Director of SAS.

D. Supervision: This position reports to the Assistant Director of Housing

E. Responsibilities:

Customer Service:

• Cordially greet and acknowledge all students, guests, and staff; answer phone and email, process FreshService queue items, and route issues, calls and emails as appropriate.
• Acts professionally when interacting with others; consistently demonstrates concern and courtesy towards colleagues and customers; treats all people respectfully; takes personal responsibility for correcting problems; follows up with individuals to ensure satisfaction with the level of service they have received. Works well with members of the Seminary community.
• Identify problem(s) and solutions, and provide students with accurate counseling and information in order to resolve inquiries as they relate to housing and other related Seminary matters.
• Route concerns, questions and issues not immediately addressable to the Assistant Director of Housing or Director of SAS, or other offices using FreshService or other means, including helping set appointments for students to meet with additional resources when solutions extend beyond the defined authority level.

Housing:

• Prepare and distribute all assignment letters and housing information packets and agreements for entering and returning students. Follow up to make sure entering students have confirmed and signed off on all agreements.
• Ensure that all new and returning students have all the materials needed for housing including ID Cards, door keys, storage keys, and that access within our Access Control system is accurate for students, in coordination with Assistant Director and with Security
• Prepare and update all returning student housing applications each year along with managing and confirming all information and following up to make sure all agreements are signed
• Provide significant administrative and logistical support to Assistant Director of Housing and Director of SAS with regard to student housing concerns, including meeting with students and counseling them regarding housing options, and being onsite to help manage day-to-day housing issues
• Logistical support for move-in including checking in students at check-in tables or in-office check-in
• Assisting with move out procedures including meeting with students and reviewing rooms to check for damage and personal items left
• Update internal housing schedule to manage all deadlines
• Reconcile housing deposits, and coordinate with students to obtaining deposits for new students and refunding of deposits after vacation of housing
• Manage student parking permits
• Assist with the preparation and maintenance of electronic and paper office files.
• Manage housing-related billing, and changes to billing, working with the Bursar's Office
• Assist and schedule any summer group housing
• monitor and update information on Housing web pages, both external and internal
• Performs other duties as assigned

F. Qualifications:
1. Exceptional customer service skills including:
o Previous experience in student housing or similar customer service-based positions or closely related field
o Outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations
o Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications
o Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of the students
o Ability to exercise appropriate personal initiative and accountability

2. At least intermediate level experience in Microsoft Office work, Excel, Outlook

3. Ability to accurately perform key mathematical functions (e.g. addition, subtraction, multiplication, division)

4. Familiarity with the use of standard office equipment (e.g. copier, fax, scanner, etc.)

5. Strong administrative, organizational, and prioritization skills

6. Must have exceptional follow-up, follow-through, and attention to details skills, accomplishing tasks with concern for all areas involved, no matter how small

7. Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads Must be available to work occasional nights or weekends according to campus schedules

8. Preferred: Bachelor's degree

Princeton Theological Seminary reserves the right to amend this position description at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

Job Type: Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: One location