Sr. Business Analyst - CS Planning

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Job description

Position Summary

Sr. Business Analyst - CS Planning

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown. Are you ready to #OwnTheUnknown? Join us.

BUSINESS UNIT - CUSTOMER SATISFACTION
Role and Responsibilities

THE POSITION
The primary objective of this position is to support SEA Customer Care Field Operation support on-time, in-scope/budget projects and analyze operating results and interpret data to drive results. In order to achieve the highest performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable.

Specific responsibilities include:

• Manage and support ongoing initiatives within the Field Service Operation
• Analyze service network operations KPI's with extreme attention to detail in order to determine critical areas of improvements
• Forecasting for long term planning to prepare for what if scenarios and evaluate sensitivity of possible outcomes
• Collaborate proactively with multiple stakeholders to define specific deliverables
• Monthly/Weekly report on CE ops strategic initiatives to HQ
• Develop and maintain reports, dashboards, and/or other analysis for Customer Care's Field Service Operations

Background & Competencies Required:

• Bachelor's degree required. Business Management, Finance, Economics preferred plus 2-5 years of experience.
• Proficiency with SAP, BI, or other CRM strongly preferred
• Ability to work independently with minimal oversight while exercising excellent judgement
• Detail-oriented, with ability to multi-task in a fast-paced, deadline-driven team environment
• Exceptional analytical, strategic, decision-making and problem-solving skills
• Highly proficient in Microsoft Word, PowerPoint, and Excel (including use of pivot tables and formulas)
• Experience working in a global organization a plus

Skills and Qualifications

Necessary Skills/Attributes

• Excellent verbal and written communication skills
• Bilingual Preferred (Korean)
• Client service driven with excellent relationship management skills
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
• Team oriented, but able to work independently and manage multiple tasks
• Self-directed, self-motivated and results-oriented
• Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint and Word

LI- IT1

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