Technical Business Analyst

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Job description

Job Title
Technical Business Analyst

Job Purpose

What does a great Technical Business Analyst do?

• Fast-paced Technical Business Analyst role is to drive Operational Readiness and Maturity for banking and other financial services products.
• This is an excellent opportunity for someone with exposure to Implementations or Support of financial services products, good analytical thinking skills, and an aptitude towards project management and process definition and improvement.
• This position works in a collaborative matrixed environment communicating and engaging with multiple teams on a regular basis to provide operational requirements for product releases, identify impacts of releases on operational teams, and ensure completion of various tasks to prepare operational teams to implement and support features/products.
• This role is critical to bringing resources together, driving discussions and concluding on decisions and next steps.
• The nature of the role provides excellent opportunities for exposure to leaders, new technologies, and future career growth.

Essential Responsibilities and Duties

• Obtain sufficient knowledge of Products, Features, Integrations, and Implementation processes in order to thoroughly represent requirements, ask value-added questions during collaboration and identify impacts as they arise throughout the project lifecycle.
• Attend recurring product release meetings related to planning, feature grooming and requirements, sprint reviews, as the lead representative for assigned Implementation team. Identify items that arise for Ops Readiness during these discussions and take accountability to drive to conclusion outside of these meetings.
• Complete and maintain internal release playbooks/checklists and release turnover documents to ensure consistent and accurate representation Implementations and/or Support requirements and impacts.
• Track critical dates and activities; identify delays as they occur, raise risks, issues and impacts to project team based on Product and Process knowledge. Apply lessons learned from previous projects to prevent or quickly address concerns with team.
• Lead, and drive to conclusion, discussions involving coordination and planning for rollout of new features, where applicable.
• Ensure creation of deliverables required for operational readiness of supported teams; including, but not limited to training content, process maps and standard operating procedures.
• Partner with internal customers to ensure their overall satisfaction with operational readiness preparations before release.
• Under direct supervision, the Business Systems Analyst - Staff supports client implementations for Companion App customers across the Card Services Client Branded Platform.

Basic Qualifications for Consideration:

• Bachelor's degree in Business Administration, Computer Science, Information Technology or Associate's degree with relevant work experience.
• 3-5 years of experience in implementations, business systems analysis, project management or coordination.
• 3-5 years of experience working in a customer service oriented or time-sensitive environment driven by project timelines.
• 2-3 years of process improvement knowledge with a demonstrated history of process enhancement success
• Experience in Technical Writing and Reporting.
• Experience managing multiple projects, implementations, and client escalations simultaneously.
• Experience working with the MS Office Suite of products: Word, Excel, PowerPoint, OneNote, Visio.
• This is a work from office (WFO) position and attendance in an approved Card Services facility is required.

Preferred Qualifications for consideration:

• Previous EFT/financial industry experience is preferred

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

This role is not eligible to be performed in Colorado.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Company's policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

In order to protect our Fiserv community, Fiserv requires all newly hired employees to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.