Customer Care Representative

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Job description

Responsibilities:

-Maintaining the relationships with company?s major customers.

-Updating customers with job completion statuses via email, phone, and portal.

- Answering technician and customer phone calls and email requests.

-Closing out and ensuring work orders are in a billable status on customers? portals.

-Preparing customer quotations for service repairs.

-Maintaining customer reports and workflow management.

-Proactively following up with customers upon request (phone/email).

-Ability to multitask and juggle many assignments simultaneously.

-Ability to operate in a fast-paced, high call volume, customer-focused office environment.

-All other duties as assigned.

Requirements: The successful candidate will possess the following experience:

-Must have prior experience working in a high-paced, customer service environment.

- Proven hands-on experience in developing customer relationships.

- Exceptional communication (written/verbal) skills.

- Organized self-starter with an innovative system of follow up.

- Ability to prioritize and execute required tasks with urgency.

- Ability to take direction.

- Ability to read and follow instructions, both written and verbal.

- Must be a team player.

- Proficient in MS Office Programs (Word, Excel, Outlook).

- Must have a high school diploma; some college prefer AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

0-1 years