Patient Account Representative I -Medicaid / Patient Financial Services / Full-Time / Days

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Job description

Patient Account Rep I -Medicaid, Patient Financial Services, Full-Time, Days in Albuquerque NM.

We are looking for a Patient Account Representative I -Medicaid to join our Patient Financial Services team in Albuquerque, NM.

This full-time job is located with Lovelace Shared Services, organizational support departments for all Lovelace facilities including Coding, Finance, Health Information Management, Revenue Cycle, Marketing, and the Resource Team. We are dedicated to exceeding our customers' expectations in every way.

Patient Account Representative I -Medicaid Job Responsibilities:

• The Patient Account Representative- Collections is responsible for collecting insurance accounts for government and commercial payers. Manages and reconciles accounts, update and document financial data.
• Insurance Follow-Up/Denials
• Commercial Insurance Follow Up- Denials/Appeals escalation spreadsheets reviews
• Medicaid Insurance Follow Up- Credits/Denials/Appeals/ Overpayment Variance
• Military/ IHS Insurance Follow Up- Credits/Denials
• Under general supervision, ability to prioritize and complete A/R collections in accordance with departmental policies and procedures within established deadlines for hospital claims.
• The ability to update and document financial data, utilizing excellent customer service skills to contact patients and insurance carriers to ensure accurate reimbursement.
• Adheres to policies, procedures and regulations to ensure compliance and patient safety

Patient Account Representative I -Medicaid Education and Experience Job Requirements:

• High school diploma or equivalent.
• 1-2 years previous customer service experience desired.
• Ability to communicate effectively verbal and written;
• Ability to work independently;
• Must have computer skills with basic knowledge of Microsoft Word, Microsoft Excel and Microsoft outlook.
• General Accounting and bookkeeping skills;
• Strong customer service and interpersonal skills

Why Lovelace?

• Named one of the 150 Great Places to Work in Healthcare by Becker's Hospital Review
• Named one of the Best Places to Work by Albuquerque Business First
• Named Top Workplace by Albuquerque Journal, 2013, 2014 and 2015
• Named to Modern Healthcare's 100 Best Places to Work five times since 2008

Lovelace is a drug-free employer with smoke free campuses.