Innkeeper

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Job description

Inns of aurora, llc core values:

While our employees skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

* Courage
* Initiative
* Dependability
* Flexibility
* Integrity
* Judgment
* Respect for others

Position purpose:

* The Innkeeper is responsible for providing a luxurious guest experience from check-in to check-out, while also monitoring and managing the physical property of the respective inn at which they are working.

Responsibilities/Duties/Functions/Tasks

* Serve as main caretaker and host of the property guest experience
* Maintain essential functions of the property and supervise house at all times throughout shift
* Act as liaison to maintenance and housekeeping staff to ensure urgent requests are taken care of promptly and effectively
* Maintain a friendly and accommodating attitude for guests
* Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.
* Assist guests accordingly and tend to their specified needs throughout their stay in person and over the phone
* Provide concierge services such as assisting guests with dinner and entertainment suggestions and make reservations for guests, as required
* Ensure the property and rooms are tended to before guest arrival
* Provide social interaction activities for guests to attend
* Coordinate daily wine and cheese hour
* Assist with marketing properties and give tours to guests as desired to explain details of the house and surrounding area
* Coordinate execution of special requests from guests
* Manage essential documentation for guests stay, inclusive of registration card, welcome letter, and folio.
* Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
* Coordinate and monitor guest check-out time
* Ensure cleanliness of property, including kitchens, guest rooms, and public spaces
* Attend weekly/monthly meetings

Requirements

* Hospitality experience
* Keen ability to anticipate guest needs
* Excellent listening and interpersonal communication skills
* Familiarity with the IOA properties
* Flexible scheduling and must be amendable to overnight and weekend shifts
* Proficient in Microsoft Programs and general computer literacy

PREFERENCES

* Bachelors degree in Hospitality Management or related field
* Must adhere to a professional dress code
* Specialized concierge historical knowledge of the Cayuga County and Village of Aurora area
* Knowledge of high-end operations and luxury properties
* Knowledge of wine, wine production and exposure to culture

Benefits

Full-time innkeepers, those working 3 or more shifts per week, are eligible for health, dental, and life insurance, paid time off, and a 401k.