HR Operations Manager

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Job description

Position Summary:

Provides direction and counsel to assigned client groups from an influencing, proactive, "big picture" mindset, but with an ability to be reactive and task-oriented, as necessary, to coach, advise and drive business results concerning human capital issues. Manage high-risk employee relations issues including formal investigations and provide advice to ensure compliance with policies, practices, ethical standards and applicable labor and employment laws. Collaborate with the HR centers of excellence to drive engagement, attraction and retention activities.

Key Responsibilities:

* Provide strategic and tactical direction to assigned client group on HR and business-related issues that optimize business performance.
* Collaborate with leaders and employees to provide HR policy guidance and interpretation.
* Advise leadership on performance management and appropriate resolution of employee relation issues.
* Collaborate with leaders to conduct fact-finding and formal investigations to address allegations of policy violations and workplace misconduct. Provide advice on appropriate outcomes.
* Work closely with leaders and employees to improve employee engagement, build morale, and increase productivity and retention.
* Provide strategic advice on operational restructuring and facilitate all aspects of the reduction-in-force policy and process in collaboration with business leaders.
* Ensure compliance with RRH policies, practices, and ethical standards as well as applicable labor and employment laws in all HR-related activities and problem resolution to mitigate litigation risk.
* Coordinate litigation activity for assigned client groups relating to UI hearings, SDHR Charges, EEOC Charges, etc. including collaborating with internal stakeholders and internal/external legal counsel on case preparation, strategy, etc.
* Collaborate with leaders in support of key talent management processes including attracting and retaining key talent.
* Support Benefit and Compensation Programs.
* Participate in collective bargaining and other labor relations activities.

Minimum Qualifications:

* BA/BS degree preferred
* 5+ years HR experience with generalist experience in recruiting, employee relations, compensation and benefits preferred.

Key Attributes:

* Ability to work well under pressure with an appropriate sense of urgency
* Flexible in adapting and responding to changing situations
* Ability to work independently, but also a strong, effective team player; commitment to results; solutions oriented; superior organizational skills and ability to multi-task
* Excellent written and verbal communication skills - ability to present, train, influence, and negotiate
* Strong interpersonal and business partnering skills along with project management and program development skills
* High-level of personal integrity and confidentiality
* Excellent working knowledge of HR processes and procedures
* Superior customer service skills

Required Licensure / Certification Skills:

* None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer.