Customer Success Analyst

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Job description

This position is suitable for recent graduates.

Please note that we are not able to sponsor any visas- you will need to already have the rights to work in the US.

Essentia Analytics: Were a friendly bunch of ex-fund managers, neuroscientists, and developers who are breaking new ground in the world of behavioral science in finance. Our clients are all investment professionals and we capture their unconscious behaviour and thought processes through our impressive data analysis tools. Then, using this data, we provide actionable insights and nudge them to put those insights to work, making measurably better investment decisions. It's that simple!!

Over the last 6 years, we have grown dramatically: Today, our 35-strong team works with fund managers at many of the top investment houses in the world, and were being rewarded for delivering value by strong revenue growth. We occupy state-of-the-art offices in London and New York and have been happily offering remote working since day one.

Along the way, our female CEO has built a unique (and very strong) company culture based on respect, authenticity, and collaboration. The company and our team have won numerous awards and have been featured widely in the press. We have just recently placed in the Top 15 on UK's Best Workplaces in Tech 2021 Small.

On the back of our success, were growing our team. We'd love you to join us!

Requirements

Our Customer Success Associate will be someone who is naturally:

* Friendly
* Calm
* Communicative
* Proactive
* Detail-oriented

They will ideally have:

* A minimum of a bachelor's degree in a relevant discipline
* An interest in the field of behavioral finance
* Previous experience in a client service role, and a passion for consistently delighting clients
* A proven understanding of the equity investment management industry, through university or work experience
* Excellent oral and written English communication skills
* Strong Excel/Google Sheets skills
* Experience with the following software applications: Salesforce, a marketing automation system (ideally Pardot), Google Drive/Sheets/Docs/Slides.

Our Customer Success Associate will report to the Customer Success Lead and will be in a position to add significant value from day one, as we continuously improve how we track, measure, and nurture the engagement levels of each of our clients.

Youll be responsible for identifying and implementing process improvements across our business, researching best practices in Customer Success, and bringing together information about clients in a way that helps us stay one step ahead of their needs.

Youll have direct exposure to every Essentia team, as well as to our customers: Chief Investment Officers, Heads of Equity, and Portfolio Managers.

Its a full, challenging, and rewarding role that would suit someone with a keen interest in investment, previous experience in analytics (from university or work experience), excellent people skills, and a fine eye for detail.

And from here, the skys the limit: the Customer Success Associate role is a launchpad for progression within Essentia - a thorough understanding of our customers is a highly valuable commodity, especially on our Sales, Client Service, and Product teams.

Benefits

* $45,000/ year
* Open, transparent, and inclusive culture with direct access to our CEO, MD, COO, and CTO.
* 28 days holiday (plus public holidays).
* Remote and flexible working options.
* Share options.
* Healthcare and dental care.
* Summer and Winter parties!
* Free snacks and refreshments.
* Paid for relevant training and conference attendance.
* CQ hotels discount.

We believe in equal employment opportunities for all employees and to providing our employees with a work environment free of discrimination and harassment. We encourage applicants of all ages and backgrounds.