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ServiceNow Administrator

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Simpson Thacher & Bartlett LLP

2021-12-03 10:05:20

Job location New York City (Manhattan), New York, United States

Job type: fulltime

Job industry: Administration

Job description

DESCRIPTION/JOB SUMMARY
The ServiceNow Administrator coordinates software application testing, configuration, installation and quality assurance to ensure smooth, stable and timely deployment of new software and updates to existing applications.
RESPONSIBILITIES/DUTIES

* Provide support to end-users of ServiceNow, including internal IT customers
* Provide day-to-day support and maintenance work. Coordinate support and development efforts
* Administer capabilities to configure ServiceNow to align with IT Service Management policies, processess, and procedures
* Monitor the health, usage, and compliance of ServiceNow, as well as process automation, and configure notifications
* Perform upgrades, maintain and manipulate data between ServiceNow and other systems
* Design, develop, build, and customize the ServiceNow platform
* Administrate workflows in the software
* Implement new add-ons, system integrations , and process automation
* Maintenance, support, problem resolution, and system testing
* Create dashboards and reports on defined measures, metrics, and key performance indicators
* Create alerts and notifications using email or other messaging capabilities within the platform
* Responsible for documenting and implementing detailed plans for ensuring configuration controls
* Gather feedback for opportunities for system improvements
* Perform other duties as assigned

REQUIRED SKILLS

* 3+ years related experience
* ServiceNow administrator certification or other servicenow certification
* ITIL foundations v3 certification or course

PREFERRED SKILLS

* Experience with JavaScript, XML, or HTML

REQUIRED EDUCATION

* Bachelor's degree

PREFERRED EDUCATION

* Familiarity with agile methodology

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