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Business Analyst (Operations)

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Publicis Media

2021-12-03 07:40:33

Job location New York City, New York, United States

Job type: fulltime

Job industry: Consulting & Corporate Strategy

Job description

Job Description

The SENIOR ASSOCIATE BUSINESS ANALYSTwill report to the Manager of Business Operations and primarily support the APEX division of PMX with management of the APEX global Salesforce platform. The role will ensure data integrity and system optimization while providing reporting and analysis to drive growth. This role is a critical component of empowering people across APEX to meet their goals, and ensuring the business is running smoothly.

RESPONSIBILITIES

Manage and respond to system ticket requests across the global Salesforce platform ensuring timely and effective resolution

Support continued global rollout of Salesforce platform driving user adoption and best practices; as well as overall system evolution and optimization

Train new users & be the initial point of contact to troubleshoot issues for all users including system access, errors, and general questions, escalating issues when necessary

Participate in data governance initiatives to drive consistent and proper handling of data inside the platform

Build reports and dashboards and provide monthly reporting readouts for client sales engagement, as well as bi-weekly reporting on revenue pacing

Track and manage change requests for reporting requirements from teams

Document new requirements and enhancement request

Ensure data entered into the system is correct and up to date

Establishes QA process and maintains ongoing tracking ofbi-weekly data refresh

Creates automated process for inputting consistent nomenclature

Identifies opportunities for process refinement and automation

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