Commission Vendor Paid Specialist Heroes Motors, Herald Square - Part Time

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Job description

About:

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities.

The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy's (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy's top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy's. Macy's stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy's is the "Academy" for retail careers.

A store colleague position (whether it's a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy's top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy's.

Job Overview:

The Vendor Paid Specialist is responsible for providing outstanding customer service, meeting hourly sales and Loyalty goals on a personal and departmental basis, demonstrating superior product knowledge to customers, and creating a shopping experience that will make the customer feel welcome and comfortable. Additionally, the Vendor Paid Specialist is responsible for becoming an expert on the vendor's product and promoting brand loyalty. The colleague is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:

Be proficient in POS and MPOS systems including Search and Send, My Client and 's tablet app
Proactive in assisting customers who are using devices to shop and compare
Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Develop a high level of product knowledge for the merchandise in the department by reading vendor tags, pamphlets, and attending training classes in order to communicate it to the customer
Suggest additional merchandise to compliment customer selection and engage the customer
Reinforce customer's selection and package merchandise with care
Invite customers to come back and thank them by name whenever possible
Responsible for achieving personal sales goals and Loyalty goals
Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores
Develop clientele customer list and increase department sales
Maintain communication with vendors, OVMs and regional/divisional offices for support on driving sales, promos, and product knowledge
Be knowledgeable of and perform sales support functions related to POS procedures
Be aware of back stock and fill as needed
Be aware of current promotional events and sales
Assist CSX managers or vendors with special events as needed
Maintain good housekeeping standards
Adhere to Asset Protection and inventory control and compliance procedures
Maintain department recovery standards; including fitting room go backs to standard, if applicable
Follows shortage programs and procedures
Dependable attendance and punctuality

Qualifications and Competencies:

High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs

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