Field Service Technician III

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Job description

job summary:

WHAT IS THE OPPORTUNITY?

Provides technical, end-user support to internal desktop systems used by colleagues. Performs general maintenance tasks, troubleshoots and repairs standard computer systems and peripheral equipment located throughout the Bank. Provides quality customer service-onsite support to our Client's colleagues.

Works on assignments that are moderately complex in nature where judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments.

Technology and Innovation Division

As a member of the Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.

location: New York, New York

job type: Permanent

salary: $75,000 - 85,000 per year

work hours: 8am to 5pm

education: High School

responsibilities:

WHAT WILL YOU DO?

• Evaluates, installs, and integrates third party packages and the advancement of current systems.
• Repairs and provides preventative maintenance of personal computer and peripheral components such as monitors, keyboards, printers, and disk drives.
• Installs upgrades and backs up software and hardware applications.
• Resolves reported desktop problems related to hardware, operating systems, and configuration issues through troubleshooting and research to facilitate employee productivity. Escalates to higher level if necessary.
• Prioritizes and updates problem status information to colleagues.
• Maintains data integrity and security for the desktop environment.
• Communicates highly technical information to both technical and non-technical colleagues.
• Logs and prepares progress reports for all repair/service performed into existing ticketing system.
• Communicates to user time line for completion of trouble ticket.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels.
• It is the individual responsibility of every employee to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.

WHAT DO YOU NEED TO SUCCEED

Must-Have*

• *High School Diploma or GED required
• *Minimum 3 years of experience in troubleshooting computer hardware required
• *Minimum 3 years of experience using Windows 7, Windows 10, Mac OSX Operating Systems to diagnose and repair PC problems

Skills and Knowledge

• Sound knowledge of Windows and Mac Operating Systems and ability to diagnose and repair PC problems
• Working knowledge of networking basic to the hub level and network administration
• Good analytical, planning, interpersonal, and verbal and written communication skills
• Proficient with Windows and Mac based computers, related software packages, SCCM, Casper, and local area networks
• A+ certification, MCSE, JAMF education preferred
• Proficient in using Service Now ticketing system
• Incident management
• SLA tracking
• Video conferencing/AV support
• Mobile device support with iOS and MDM
• Must be able to contribute to special projects in conjunction with regular day to day activities
• Develop and assist in maintaining required technical documentation
• Must have reliable transportation to support various NY branch and office sites

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: High School (required)

skills:

• Field Service (3 years of experience is required)
• Desktop Support (3 years of experience is required)

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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