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Help Desk Support Specialist

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Phyton Talent Advisors

2021-12-03 08:50:48

Job location New York City, New York, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

Our Client, a Global Information's and Analytics Firm is seeking a Help Desk Support Specialist in their New York, NY location.

General Job Duties

  • Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.
  • Provide customer facing support services to internal colleagues.
  • Continuously expand knowledge in at least one of the 6 career paths and apply it to software development, system architecture, program management, software quality assurance, and understanding and developing business solutions.
  • Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
  • Perform other duties as required.

Education & Experience

  • Bachelor's in Computer Science, related field or equivalent experience.
  • 2 to 3+ years of general experience in one or more of an IT functions.
  • General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc. is required.
  • Analytical and problem-solving skills.
  • Must be able to work effectively as part of a project team, foster team cooperation.
  • Stays current with rapidly changing technology and applies it to business needs.
  • Must be able to effectively communicate technical information to both technical and non-technical personnel.

External Relationships

  • May be required to interact with external customers.
  • Develops relationships with professional organizations, peer groups and industry trade groups; participates in industry forums and user groups.
  • Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions.
  • Provide customer facing support services to internal colleagues
  • Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
  • Perform other duties as required.

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