Lifestyle Manager

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Job description

Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Quintessentially, the world's leading luxury lifestyle group, truly understands and connects with the global HNW & UHNW community via a network of 60 offices around the world. Dedicated to delivering an exceptional and discerning service for our members, combined with, connecting the most prestigious brands to this hard-to-reach consumer.

JOB SUMMARY

Quintessentially New York is currently looking for full time Lifestyle Manager. A full time Lifestyle Manager is required to provide a high-end/ high-touch service to our most valuable Private Members. You will be responsible for the quality of your interactions, request fulfillment, and a target renewal percentage of the Member's subscription to our services based on KPIs. Members are based across the USA and place a variety of lifestyle & leisure-related requests for assistance with our Lifestyle Management team. You will act as their primary contact and proactively communicate with them on a day-to-day basis while strengthening each relationship by deeply understanding each Member's unique lifestyle, preferences and needs, and ensuring services offered are personalized and of the highest quality.

The ideal candidate will have a Customer Service background in hospitality with at least 2-3 years' experience in a Luxury environment.

HOURS OF WORK

Contractual hours are from 09:30 to 6:30 Monday - Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

Requirement to be on call outside working hours in case of service-related emergency.

Skills Requirements

· 4-5 years high-end customer service experience

· Preferred background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, Luxury Travel & Leisure.

· Knowledge in handling executives, senior executives & VIP's.

· In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.

· Solid knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.

· Excellent written & oral communication - fluent in English is a MUST. Other languages are advantageous.

· Polite and professional telephone manner

· Excellent interpersonal skills

· A team player with a 'can-do' attitude.

· Strong organizational skills including attention to detail.

· A proactive attitude (must take initiative)

· Passionate about providing excellent customer service at all times

· Mature approach, dedicated, and committed with a strong drive; independent

· The ability to manage time exceptionally

· Excellent organizational skills

· Background in customer service, personal assistance, luxury travel and leisure, restaurant or nightlife industries

· Working knowledge of luxury travel destinations

· Ability to effectively and creatively solve problems

· Fast learner who always strives to deliver above and beyond the Member's expectations

· Confident, with the ability to prioritize and meet deadlines working under pressure

· Polished appearance

· Experienced in dealing with confidential information using discretion and sensitivity at all times.

· Computer savvy (CRM, Microsoft Office, Telephony systems.)

BENEFITS

· Healthcare, Dental & Vision. Company contribution provided

· Optional Flexible Spending Account for both child/ elder care and healthcare

· Unlimited PTO after three months of service

· Birthday Allowance, take your birthday off on us

· 401, available in 2nd year of employment

· International Days: The ability to work from another Hub office for up to 5 days per year

Quintessentially is an Equal Opportunity Employer.