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Spa Front Desk Agent

hiring now

The Umstead Hotel and Spa

2021-12-03 07:32:02

Job location Cary, North Carolina, United States

Job type: fulltime

Job industry: Administration

Job description

All Applicants must apply on our company Website to be considered.

Please Apply online at:

*pay range includes commissions*

Responsibilities for this position include:

  • Ensures the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked
  • Makes appointments for al a carte services and packages...for immediate as well as future appointments.
  • Acts as a resource for all policies, programs, services/activities in the spa, retail items, cancellation policies, membership sales, etc. plus those of the hotel.
  • Continually strives to understand all the services, products and sales items in the spa and the hotel
  • Prepares daily reports as requested
  • Monitors all monies for services and retail sales
  • Works with accounting for proper billing procedures
  • Answers the telephone and direct calls as appropriate
  • Serves as a back-up to the Spa Attendant position by welcoming and greeting all guests at issuance desk; issuing robes, slippers and lockers for guests taking spa services and generally being familiar enough to cover opening, closing and daily duties of that position.
  • Maintains knowledge of all treatments and products and has the ability to explain treatments to guest.
  • Assists Supervisor in performing scheduled inventory of reception desk stations, futures office and retail area for proper ordering
  • Ensures a pleasant visit for each guest
  • Maintains cleanliness and neatness of the spa
  • Conducts tours of the facility when needed
  • Attends all departmental, spa and property meetings and training sessions
  • Assists in training new Reception/Retail team members as requested

Job Type: Full-time

Pay: $15.75 - $16.75 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • On call

Supplemental Pay:

  • Commission pay

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location

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