Logistics Technician

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Job description

Logistics Technician

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Logistics Support Technician to work in Fidelity's Enterprise Infrastructure group in Durham, NC.

Seeking a Logistics Technician based in Durham, NC. The successful candidate will be responsible for providing main logistical and operational support for all hardware assets in the Durham, NC Region. We are looking for a detailed and team-oriented individual who is energized and working in a fast-paced environment is a must. Candidate must be organized and enjoy inventory management. Experience working in large deployments and rolling out hardware on a large scale is beneficial!

Job duties include:

Responsibilities:

• Logistics Support - maintain hardware inventory of computers, monitors, phones, keyboards, mice, etc.
• Follow established procedures from Central Logistics for logging all equipment in and out
• Always maintain a clean Logistics room, areas/shelves clearly labeled
• Taking ownership of the lab to ensure processes/policies are being applied, making changes to these processes to provide a better customer service experience.
• Responsible for ensuring all techs are following process\policies in Secure Stock Rooms, Lab Rooms, Storage Rooms, Guru Bars
• Receive and process hardware in tracking system as deliveries arrive.
• Open "broken hardware" requests with vendors and track until completion
• Hardware arrival - check "Legal Holds" data and perform data backup when identified
• Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems. Ex. Assign devices for New Hires, Break-fix, PC Refresh
• Quarterly Physical Inventory of all equipment in the room
• Place equipment orders on behalf of associates as necessary
• Computer wiping - ensure all older devices set for disposal are wiped and log file captured
• Dispose of old equipment through our vendor, process is audited, tracked very closely
• Work with Central Logistics to request equipment.
• Adherence to reporting and escalation procedures.
• Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
• Working in conjunction with technical and non-technical personnel to optimally finish the requests.
• Special assignments and other work related duties as required by management.
• Ensuring all documentation is kept updated, as well as build new documentation as needed
• Computer Builds - maintain a supply of computers loaded with specific image

Education and Experience:

• Associates Degree and/or 2+ years knowledge of Logistics experience and computer hardware
• A+ certification is a plus

Skills and Knowledge:

• Knowledge in working in SharePoint/Excel with formulas a plus
• A detailed oriented self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.
• Knowledge of Windows Operating Systems, Mac OS and Client Hardware.
• Ability to excel in a change-controlled environment.
• Outstanding analytical and communication skills.
• Ability to work effectively with client and other groups.
• Ability to think independently to meet goals based on requirements.

The Team

Enterprise Infrastructure - Fidelity Techworks Field Services support internal desktop, laptop, phones, AV rooms, and more across the entire Fidelity Investments organization!

COVID Work Policy

Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working - Post Pandemic

Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.

Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.