Teller (FT)

Job description

Summit Credit Union, established in 1935, is a full-service, $334 million credit union with 8 locations.

Teller 3840 Ed Drive Suite 100 Raleigh NC 27612.

We are looking for a service-oriented professional who is outgoing and friendly to assist members with financial transactions and inquiries, as well as promote the many products and services for the benefit of the member. Ideal candidates should exhibit strong customer service skills, be detail-oriented, have proven computer skills, and be able to work in a fast-paced environment. Teller/cash handling experience is a plus
This person will work M-F ANY TIME Between 7:15 AM and 6:00 PM.

The worksite is 3840 Ed Drive Suite 100 Raleigh, NC 27612

We offer a competitive salary, benefits PLUS a 401K and Pension Plan

PURPOSE OF JOB:

• The Teller is responsible for handling member's transaction requests and inquiries, as well as cross-sell products and services for the benefit of the member and the credit union. In this position, it is expected that limited independent judgment/decision-making will be utilized while under direct supervision from the Branch Manager.
• Must have a combination of education and/or experience necessary for the position.
• Must have an aptitude for meeting people, developing member confidence, and trust in our credit union.
• Must be able to demonstrate enthusiasm, patience, professionalism, confidentiality, and maturity.
• Must be able to converse with members to process multiple requests.
• Must be able to handle large amounts of cash with speed and accuracy.
• Must be able to present services in a knowledgeable manner, as this is a frontline position.
• Must have a neat and professional appearance.
• Credit Union achieving and maintaining the minimum monthly referral goals.
• Maintain a working knowledge of work tools and systems.

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MAJOR POSITION FUNCTIONS AND RESPONSIBILITIES: *
Perform within company standards, including, but not limited to:

• Balancing Performance.
• Transaction Volume.
• Member survey results.
• Maintain a positive, professional attitude and a pleasant tone while dealing with members and co-workers.
• Take ownership of member's requests and questions, follow up for resolution as a training opportunity.
• Maintain control of member transactions to ensure the transaction is completed accurately and efficiently and positively impact queue wait times.
• Review staff intranet for updated policy and procedure, rates, forms, and communications.
• Remain current on policies, procedures, systems, and services that are offered to provide efficient member service.
• Operate under and enforce credit union policies and guidelines.
• Up-sell credit union services and products to strengthen member relations with Summit Credit Union achieving and maintaining the minimum monthly referral goals.
• Maintain a working knowledge of work tools and systems.

Good credit required and no criminal history.

About Summit Credit Union:

Summit Credit Union is proud to be an Equal Opportunity Employer. Summit Credit Union is a not-for-profit, full service, financial cooperative, established in 1935. We position ourselves as an employee benefit serving over 300 employers with roughly 34,000 members in North Carolina. Our mission is, "Partnering for your financial success." Our value statement is, "We provide fast and accurate service by people who care." We take great pride in our ability to serve our members and to provide the right services for them no matter what stage of life. Summit Credit Union was recently picked as the Best Credit Union in the October 10, 2021 issue of the Greensboro News & Record, appearing in their Readers' Choice Awards. This would not be possible without our amazing staff. To view all the Readers' Choice Award winners, visit:

Job Type: Full-time