Customer Service Representative

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Job description

Our client, a well-established mobility company is looking for a Customer Service Representative with solid customer service and administrative experience to join their team in Parma, OH. In this role, you will be successfully answering phone calls and managing requests in a helpful and professional manner. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Medical Device Billing is a plus.

Essential Job Duties:

• Communicates with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
• Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel.

• Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery, and repair appointments.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.
• Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
• Assists with the physical inventory at the direction of branch leadership.
• Provides clerical support for preparation of inventory documentation.
• Responsible for continuing education related to job duties
• Completes follow up phone calls efficiently and professionally.

Required Education, Experience, & Competencies:
• High School Diploma or G.E.D.
• Excellent verbal and written communication skills
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Please send your most updated resume to

Our team will review your resume and reach out to discuss this position in detail.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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