Office Manager

Job description

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.

SCOPE OF ROLE

Reporting to the Director, Patient Services, the Office Manager is a key contributor to operational success through effective coordination of site specific administrative services. You will be responsible for managing the day-to-day duties of the Patient Service Representatives and Child Care Providers when applicable. The Office Manager leads by example to support an efficient and pleasant working environment.

HOW YOU'LL SUCCEED ____________________________________________________________________

• Effectively manage and oversee the daily objectives of the patient services and child care provider teams when applicable.
• Be actively engaged when overseeing your team member's individual performance which should include ongoing coaching, development, and meeting objectives through the annual review process.
• Lead by example by provide ongoing communication, teaching, and training to team members.
• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, quality and efficiency of the team
• Oversee the admission process for new clients ensuring a professional and friendly experience for all individuals.
• Collaborate with clinical staff for client scheduling utilizing clinical systems and processes.
• Balance all funds at the site; oversee timely transportation of funds to the bank.
• Records, tracks, and maintains client charting in accordance with ODMH, ODADAS and professional standards.
• Demonstrate clear communication with clients, referents and team members.
• Provide administrative support when needed.
• Coordinate and communicate weekly work schedules for site Patient Service Representatives and Child Care Providers when applicable.
• Create a standout environment by diligently executing all site administrative functions.
• Create accurate reports as requested by the organization.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• High School Diploma or equivalent required.
• 5-7+ years' experience working in a medial/clinical office required.
• At least one (1) year experience working in a medical office setting, or relevant field as a Lead or Supervisor required.
• Associates Degree preferred.
• Possess a general knowledge of mental health, the disease concept of chemical dependency, chemical dependency treatment, Alcoholics Anonymous philosophy, and group dynamics.

COMPETENCIES ____________________________________________________________________________

• Building Talent
• Communication
• Planning and Organizing
• Service Oriented
• Teamwork

WORKING CONDITIONS ___________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

ADDITIONAL INFORMATION ______________________________________________________________

• FLSA Status: Exempt
• Internal Job Code: 1210
• Internal Revenue Status: Non-Revenue Generating
• Last Revision Date: 11/09/2020

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate. Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Required

1 year: experience working in a medical office setting, or relevant field as a Lead or Supervisor

5-7 years: experience working in a medial/clinical office

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Pay: From $45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees and clients are required to wear a mask on site.

Education:

• High school or equivalent (Preferred)

Experience:

• medical/clinical office: 5 years (Preferred)
• lead or supervisory: 1 year (Preferred)

Work Location: One location