Senior Claims Specialist

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Job description

Be here. Be great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Great American Risk Solutions writes a diverse mix of property and casualty business, both primary and excess. Risk Solutions writes mostly non-admitted business, partnering with leading wholesalers. We focus on a specialized solutions for a diverse market.

Our team members at Great American Risk Solutions display strong personal character, integrity, and honesty. We are driven champions of change and focus on results. We emphasize teamwork, collaboration - among underwriting, claims, and shared services teams - and continuous development of interpersonal and technical skills.

Great American Risk Solutions is adding an experienced Claim Specialist / Sr. Claim Specialist to their team. The positions will focus on losses in a nationwide book of surplus lines business, including primary and excess claims under commercial general liability policies (CGL) with a focus on construction defect and other construction related claims.

The person for this position will work from our downtown Cincinnati, Ohio corporate offices which offers a hybrid work from home opportunity. If not in the Cincinnati metro area, full time work from home is available. Willingness to travel, including overnight travel as needed, is required.

Job title and grade will depend on the successful applicants' level of experience.

Responsibilities

• Investigates, evaluates, and resolves claims of varying complexity and severity.
• Drafts coverage position letters with moderate supervision.
• Manages litigation; attends mediations, arbitrations, depositions, and trials as necessary.
• Sets reserves within prescribed authority and submits written recommendations for reserves outside authority.
• Demonstrates excellent judgment in the evaluation and handling of claims.
• Conveys complex information to all appropriate parties, maintaining a professional demeanor in all situations.
• Complies with applicable company procedures and policies, statutes, regulations, and other legal requirements governing claims handling.
• Responds to inquiries from underwriters and producers.
• Maintains necessary adjuster licenses, including completing required continuing education.
• Performs other duties as assigned.

Qualifications

• 6 or more years of experience handling claims. Our focus is on candidates with experience handling one or more of the following types of claims: construction defect, third-party property damage, premises liability and excess/umbrella.
• Detailed coverage analysis experience is required.
• Detail oriented and strong organizational skills.
• Exceptional customer service skills.
• Demonstrates strong written, verbal and effective listening skills.
• Ability to build and maintain productive relationships with co-workers.
• Significant experience working with Microsoft Office applications and electronic claim files is required.
• Must be open to travel, including overnight travel as needed.
• Bachelor's degree or equivalent work experience and/or training.
• CPCU designation is a plus.
• Additional Job Description
• Additional Job Description

Scope of Job: Works within broad limits on highly complex assignments requiring specialized knowledge in breadth and/or depth within area of expertise. Viewed as a senior resource for the Claims department and/or organization. Next step in a traditional career progression may be a management role. May be a team leader. Performs work under limited supervision.