Director of Food & Beverage

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Job description

Overview

The Cleveland Marriott Downtown at Key Tower is looking for a Director of Food and Beverage Outlets to join our team!

We're looking for someone passionate about food and beverage, providing quality service to our guests and taking care of the support and management of our team.

Duties include:

-Responsible for motivating and managing a team of front and back of the house food and beverage management.
-Participate in total hotel management as a member of the Hotel Executive Committee
-Implement and maintain F&B sales/marketing programs
-Direct and oversee development of employees
-Hire, train, empower, coach and counsel, performance and salary reviews
-Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
-Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
-Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
-Implement procedures to increase guest and associate satisfaction
-Exercise quality control for both food and beverage
-Maintaining standards of service and ensure their implementation
-Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
-Coach and counsel employees to reflect brand service standards and procedures

Responsibilities

-Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
-6 years or more of progressive hotel Food and Beverage experience
-With opening hotels, previous hotel pre-opening experience preferred
-Service oriented style with professional presentations skills
-At least 3 years' experience in a senior role in a food and beverage environment
-Proven leadership skills
-Hotel/Hospitality degree an asset
-Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
-Clear concise written and verbal communication skills in English
-Must be proficient in Microsoft Word and Excel
-Must have excellent organizational, interpersonal and administrative skills
-Experience implementing new F&B concepts

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