Director of Rooms

---

Job description

Overview

The Cleveland Marriott Downtown at Key Tower is looking for a Director of Rooms to join our team!

We're looking for a service professional to lead our Front Desk and Housekeeping teams!

Do you have the leadership skills to take us to the next level of customer service and guest satisfaction?

The primary role of the position is to plan and manage the rooms and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Other responsibilities include:

- Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
- Implement company programs and manage the operations of the division in a manner consistent with Federal/State laws and regulations and policies and procedures to ensure a high level of quality and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

Responsibilities

Ideal candidate should have Front Desk management experience along with expertise in Housekeeping and Guest Services areas.
Must have strong organizational skills and the ability to work independently.

Excellent written, verbal, analytical and communication skills are a must.

Must also be willing to train and mentor all associates in company culture and customer service skills.

Due to the nature of the hospitality industry, associates may be required to work varying schedules to reflect business needs of the hotel. Must be committed to the highest level of hospitality development and member/guest/associate relations.

PI