Lead Specialist

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Job description

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44

Required Qualifications

+ One-year experience working in a financial organization. Understanding of banking products, services, account ownership and LOB divisions within the bank.

+ Ability to self-manage multiple tasks and case assignments simultaneously without losing focus, is self-disciplined and maintains an organized approach to priorities. Adapts well to changing priorities, deadlines, and directions. Offers positive suggestions for continuous improvements.

+ Basic knowledge of account titling and legal ownership.

+ Experience performing monetary transactions and placing holds/restraints preferred.

+ Ability to perform high volume 10 key input by touch using numeric key pad.

+ PC knowledge and experience using system applications such as Microsoft Word, Excel, Lotus Notes, input to spreadsheets and navigating workflows. Preferred basic knowledge of general ledgers and comparable financial internal mainframe system.

+ Possesses high degree of accuracy to detail as required for a high-risk environment and must have excellent research skills. Ability to accurately apply procedures to legal documentation and data and demonstrate ability to make sound independent judgments and decisions based on the information provided.

+ Strong communication and listening skills, write and speak effectively using detail appropriate to the situation and ability to create written procedures. This position requires strong reading comprehension skills with ability to properly identify required actions and appropriate escalation.

+ Knowledge or experience of banking regulations and state and federal laws pertaining to legal orders such as garnishments, levies and restraining orders is required. Must possess strong compliance aptitude.

+ Demonstrates professional appearance and conducts self professionally.

Essential Job Functions

+ Perform processing of moderate to complex order identification and restraint requirements.

+ Perform immediate identified defendant and account searches using system data to determine what type of information, balance and account relationships exists for clients. Make proper and immediate decisions in compliance with legal order requirements on assigned cases.

+ Based on order type and state/federal laws, must determine calculation to be used for arriving at appropriate dollar amount to be held in each account.

+ Responsible for immediately securing client funds in compliance with each order by promptly placing legal holds or by removing funds and making entry into bank holding account for later

+ Ensure all incoming legal documents are accurately and expeditiously logged into the JPex system as defined in procedures.

+ Review and prepare answers to attorneys and agents ensuring all quality reviews and processes are completed as outlined in procedures. Create appropriate client and attorney/agent response letters within established deadline.

+ Perform daily review and approval validation on general ledger entries and research and resolve issues.

+ Perform reconciliation of WA DOR E-Withhold file confirming immediate account holds and remittance.

+ Ensure compliance with state/federal regulations by performing official bank check requests and timely mailing to comply with garnishments, levies, executions and various legal orders as defined in procedures/orders.

+ Identify appropriate case file and submit proper release documentation for approvals. Conduct accurate transactions for returning/releasing funds back to

+ Accurately file case folders for ease in retrieval and for maintaining accurate record retention requirements for pending payout/pay in orders.

+ Perform closed file preparation for scanning. Assist with logging and identifying various ownership and specialty mail items ensuring proper handoff to mitigate risk.

+ Assist with distribution of certified and non-certified mail according to all department procedures ensuring check and cash forms are prepared under dual watch and processed within department procedures.

+ May perform OH Monthly Child Support ACH payment process.

+ May act as backup to JPex Work Flow Coordinator.

+ May maintain department case files by month and prepare for shipping to offsite storage or scanning.

+ Actively participate in team huddles and staff and department meetings by engaging in improvement discussions and providing recommendation for enhancements to department procedures.

+ May assist with creating Excel spreadsheets for statistical reporting.

+ Provide insight to workflow or procedure changes necessary due to law or compliance changes.

+ Perform assigned duties for department backup coverage, testing, JPex Workflow Specialist, APA posting and approvals and special projects.

+ Accurately report volume and daily time spent performing duties to ensure accurate statistical data is captured and reported within department deadlines.

+ Other duties as assigned.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.