Claims Adjuster

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Job description

One80 Intermediaries is a privately held, national firm with offices across the country. As a leading U.S. insurance wholesaler and program manager, the company offers placement services and binding authority for property & casualty, financial lines, personal lines, and medical stop loss risks. Having pioneered the technology insurance industry in 1982, Safeware, a subsidiary of One80, is now one of the most recognized names in product protection. Safeware's innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, corporate technology, fitness, furniture and appliances.

Facilitating a service event for the customer and accurately processing the claim in a courteous, sincere and timely manner. Forwarding the appropriate forms and helping the customer with completing and returning the necessary documentation to resolve the loss.

Primary Responsibilities and Duties:

* Provide inbound customer support by answering incoming calls promptly and courteously
* Assure quick, accurate and timely processing of customer requests and claims
* Follow up and constantly review claims to ensure accuracy of records for a timely and quick settlement
* Verify contract information, accurately enter new claims into system based on client specific terms and conditions and confirm coverage in accordance with policies and procedures
* Review all documentation supporting the claim, proof of ownership, and parts and replacement costs
* Issue coverage denials where appropriate or schedule a servicer as needed to handle the damages to the customers property
* Approve or deny estimates from servicers up to $750.00
* Maintain email box in an efficient and timely manner, responding to customers and vendors as appropriate
* Follow up on pending files and on-going claims

Requirements

* High School Diploma or equivalent
* Knowledge of insurance and warranty policies, underwriting and claim
* procedures (Preferred)
* Adjusters License
* Excellent communication skills (courteous, thorough and helpful with strong telephone voice)
* Experienced in the use of office communication systems (i.e., phones and email)
* Must have experience with MS Office applications including Word and Excel
* Ability to multitask in a fast-paced work environment and take appropriate actions
* Experienced in working with others in an office environment