Community Manager

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Job description

Join a dynamic organization, we are quickly expanding and growing!

We are looking for a qualified Community Manager to join our team for our Luxury Apartment Community that we are acquiring in Columbus, Ohio. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations with our residents. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

The Role

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

Responsibilities
You Are A+! - Aptitude, Advantageous, Authentic, Aspiration and Ambition

• An Aptitude for Connecting! You have a knack for creating a sense of community, as well as the drive to go the extra mile to create a spectacular experience for all residents and staff. Your success and purpose are driven by the relationships that you build.

• An Advantageous Approach! Involving or creating favorable circumstances that foster success and effectiveness

• An Authentic Attitude! At all times, on any given day, regardless, you are relatable and approachable to residents and staff alike

• An Aspiration for Follow-up and Follow Through! At all times, regardless, you do what you say you will do. You over deliver.

• An Ambition to Support Residents and Colleagues! There is no "I" in team for you. You are an active listener and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued.]

Key Accountabilities

Resident Relations + Customer Service

• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out
• Implement system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints
• Serve as advocate for residents by effectively communicating concerns to senior leadership
• Function as a resource center for residents on all things that affect and may disturb their community-living experience
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance
• Maintain a secured confidential file for each resident

Fiduciary

• At all times, must understand the current financial health of assigned community by regularly reviewing community budget comparison
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue
• Manage and execute all budgets, rent rolls, projections and occupancy goals
• Implement a system to achieve 0% rent delinquency
• Prepare and produce monthly reports and financials in an accurate and timely fashion
• With Regional Manager, prepare Property Annual Operating Budget
• Oversee large capital projects and communicate between multiple departments (when applicable)

Staff Leadership

• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property
• Promote high-performing team execution through regular feedback, training and development
• Empower collaboration and inclusivity, building trust and transparency
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations
• Respond to any team member concern, maintenance condition, resident problem, breach of security, and/or emergency
• Create and supervise the schedules of all personnel to ensure maximum, operational efficiency
• Ensure the community's curb appeal is immaculate at all times

Adherence to Property Management Rules, Regulations and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act and all other laws pertaining to the apartment industry
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies
• Ensure proper procedures are followed as detailed in the employee and management handbooks
• Respond to any potential housing violations and liability concerns regarding the community
• Seek approval and guidance of Regional Manager within specified parameters

• Physical Demands & Working Conditions
• Frequent sitting and walking
• Repetitive use of computer, keyboard, mouse and phone
• Reading, comprehending, writing, performing calculations, communicating verbally
• May work in an elevated site, may walk on uneven ground
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling

Qualifications

• 5-7 years of experience in the property management industry
• 4+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance

• Ability to identify and track relevant community metrics
• Excellent verbal communication skills
• Excellent writing skills
• Attention to detail and ability to multitask

BENEFITS

An Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, religious dress or grooming, genetic information, national origin, sex, sexual orientation, pregnancy, childbirth, age, physical or mental disability, military or veteran status, or any other status protected by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Job Type: Full-time

Benefits:

• Health insurance Reimbursement
• 10 Paid vacation days!
• 5 Paid sick days!
• 2 Paid personal days!
• 10 holidays off with pay!

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Columbus, OH 43228: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location