Front Office Manager

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Job description

Job Description

Work Performed:

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
- E nsur e that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ;
- Creat e a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
- Coordinat e activities with other departments to ensure that services are provided in an efficient and timely manner ;
- Ensur e financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness A ssured S tandards ;
- Evaluat e and recommend revenue driving initiatives and monitor revenue performance ;
- Recommend and implement approved changes that could improve service and increase operational efficiency ;
- Ability to serve as Manager on Duty; and
- Any and all other work as required to complete the primary purpose of the position.