Cybersecurity Business Analyst Lead

Cybersecurity Technology Controls (CTC) delivers streamlined and consistent solutions supporting JPMorgan Chase's Controls, Access Management and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTC is to drive standardization, consistency and simplicity in a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Oversight & Controls Technology, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management.

The Global Identity and Access Management (GIAM) organization within CTC provides access control governance and Identity Services for all lines of business (LOBs) globally, providing the right access to the right people at the right time for all technology platforms and applications supported by CTC, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risk solutions.

The Identify Governance and Administration team (IGA) within GIAM delivers solutions to manage the lifecycle management of the access security configuration (Identity & Account Management). The primary focus being on standardization of the ecosystem used for managing identity and access request, provisioning, certification, and reconciliation.

As a Business Analyst on the IGA product team you will assist the Product Owner on managing the product end-to-end - including the controls it upholds and risks it addresses - from supporting strategy definition, delivery, service lifecycle and production operations. You are expected to have experience in all areas of business analysis, process definition, risk/controls analysis, backlog grooming/refinement, requirement gathering/definition, stakeholder management, communications, and user experience. It will be beneficial to have strong controls background and technical experience.

Responsibilities will include but not be limited to:

• Support Product Offering and Roadmap, Client Engagement, Service Measurement and Continuous Improvement.
• Actively promote AGILE working practices and help the team transition from their current processes
• Facilitate communication between all stakeholders to ensure that work is prioritized appropriately to meet business objectives, managing competing) priorities of LOBs
• Work with technical and non-technical stakeholders and the team to specify epics and stories with sufficient discussion and acceptance criteria to ensure successful delivery
• Organize work estimates at various levels of granularity to set delivery expectations appropriately and allow informed prioritization
• Update stakeholders with timely progress reports, highlighting successes and delivery risks (and mitigation strategies identified)
• Provide support for incident escalation - directing resource and effort as required
• Assist in process improvement through constant review both internally and with partner departments
• Departmental KPI metric tracking and reporting
• Identify and assist in cost saving initiatives

The ideal candidate is a results-oriented hands-on self-starter who can handle many different roles such as:

• User Centric Design
• Partnering with key stakeholders to identify the solutions that meet their needs
• Defining user stories and acceptance criteria
• Maintaining product backlog
• Collaborating cross functionality with infrastructure, support, and other software engineering teams
• Creating user help for end users and internal support teams
• Providing direction for testing of new functionality
• Facilitating implementation of new functionality through training and demonstrations
• Collaborating with business users and technology partners at all levels

Qualifications:

• 7+ years of overall experience and 2+ years of hands-on experience as a Business Systems Analyst, Systems Analyst, Business Intelligence Analyst, or Technical Writer
• Experience in Identity & Access Management and/or Technology Risk Management strongly preferred
• Agile experience, user stories, Jira, requirements gathering across all lines of business, strong communication skills
• Results oriented; ready to challenge the status quo for continuous improvement
• Strong analytical skills and attention to detail
• Strategic thinking, and ability to draw lateral connections between subject areas, strongly preferred
• High level of energy and can work under pressure with minimal supervision
• Experience producing product artifacts, including use cases, product requirements, user journeys, high-level wire frames, etc.
• Excellent verbal and written skills are critical since this job primarily entails communicating technical information to both technical and non-technical audiences
• Strong experience with Agile development methodologies
• General knowledge of financial services concepts and products
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans